So I recently placed a Paypal order for the 4 CD soundtrack on DirectSong. Cool, I thought, got my Paypal receipt and all is gravy. Then I realized I didnt actually have an account registered with DirectSong, so I figured ah why not I'll make one.

Here's where I run into trouble... When I try to create an account, it tells me my email is already in their system. That's strange, I think to myself. Well, what would one normally do in this situation? I requested a password reset for my email address, and to my surprise it said they sent me an email with instructions on how to recover my password.

This email never came. I'm definitely savvy enough to check my trash and spam just in case, and I got nothing. So I tried it again - nothing. So I wander over to their support page (directsong.com/support) where you can create a ticket or view an existing ticket. So, I created one, explained my problem. I clicked send, and I got a new page with my ticket number also saying my ticket info would be emailed to me. I closed the webpage (without copying down the ticket number..), bad move, since I never got THAT email EITHER!

So just what the hell is going on with DirectSong? Has any else run into something like this? I'm worried now that I wont even get my soundtrack copy that I order if this is any indication of how the site is operated...

This shot down to like page 59 in the last couple hours. Somebody, anybody? Would be interested to know of anyone has had a similar problem or...

ye...

i ordered too... and i got my account with recover password... but im from Germany, and send them a mail with some questions... but the support never wrote me back =(


btw. sorry for my awful english is a bit rusty...

What does this have to do with the game Skyrim?

... its the OST from the Game... -.-

I'm having the same problem. I ordered and paid for the Skyrim OST and received no email with shipping info or even a receipt other than my auto-generated PayPal receipt. This is the most unprofessional company I've dealt with in a long time. They dont respond to support tickets and i have no reason to believe they shipped my 4-disc soundtrack (which was stated to be signed by Jeremy Soule)

If I dont hear from DirectSong by the end of the week I'm disputing the charge from paypal and getting my money back. This is [censored] ridiculous.

I got a ANSWER!!!! Wuuhuu

here you can read it