So they can't even tell us that they're listening to our complaints because the big bad trolls might say something mean about them? That makes no sense! If anything's going to damage their image, it's their current aloof attitude towards their customers.
If Gstaff or another staff member is still reading this, the request in my OP still stands. It's not too late- you can still fix everything if you just SAID SOMETHING for a change.
You obviously dont understand how buisness relies on shareholder confidence. If a company is made to look bad for any reason, it can have a major effect on market confidence in the company. That in turn can hurt them when less investment is forthcoming, therby having a direct impact on the later products released or even support of a product that is currently released.
People need to realise that games companies at this time are under HUGE finacial pressures from inside the market and without due to the economy and various taxation laws. Unless they are under the wing of a current major publisher like EA, MS or Sony its a lot harder to garner funding for projects. Despite what people think, Bethesda is not that big in comparision to EA, MS or Sony who have billions in capital at hand for unvestment in projects. Sure Skyrim sold well, but making a game is a gamble at best and at worst a great way to lose millions fast.
That is why publishers have PR and Community Rep posts. Any statement given by a games company has a direct impact on how its percieved and its likely future earning potential. Without PR and Reps to make decisions on what to say and when, you can easily cause a developer to go bust sharpish.
Case in point; Flagship Studio's, makes of Hellgate ; London.
Flagship made statement after statement of how they were going to do things and not delivering on those statements. The game was riddled with major crippling issues, its fee system under attack due to litteraly false advertising of "quarterly content updates" that never ever happened, and yet the studio was contracting out for comics, books, plushies, and other assorted "collectables" to generate income. All the while the team was waffling away on what it was doing in forum posts, message boards, interviews and press statements rather than actually doing it.
The studio folded after only a year. Why? Because all funding was pulled and the IP's appropriated by the publisher due to the extremely bad press around the studio. There was websites devoted to tearing down the developer with the header "You got flagshipped", with many disgruntled customers venting about the quality of the product, the lack of leadership at the studio, and the constant and misleading statements on what was going on with the title.
TLDR; Excessive trolling can kill a studio, especially when the trolling is on an epic scale.