I've always noticed that while Elder Scrolls games have very deep and interesting lore, they never really managed to make me feel like part of the world. Now, there are many little things you can do to greatly increase the amount of presence the player feels. Things like these:
Being able to see your hands while reading a book (and of course animations for flipping pages)
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQkrWBgYtaynoNGFLb-tOP_IrwYj0Yg0G-iuPRB6MU1jgugJ29G
Being able to see your legs (and of course all would-be third person animations would have to have some effect on the first camera)
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSU7zdCDcyKx39v-CP3YI6Tz27PY5iD1DKo-GJ0jbNC3gj7rKa3
More satisfying combat (this could take the form of physical reactions for being hit, a more in-depth blocking system that could allow for clashing, or your sword getting stuck in an enemy if you get a solid hit on them)
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQkvCEVqzoTVWc-aL0bbuC2gizO1moF5sv_jOojJnUyZD55tOco6g
And lastly: More animations for the same tasks. This is a big one, as the lack of animation variety can really make a world feel stale and dead. I believe this was one of the issues with Skyrim, it had the exact same running, walking, talking, and combat animations for all characters regardless of age, injuries, armor, and whether or not they were undead.
Things like these could really add a lot to any TES game. But an MMO in particular would benefit from this sort of polish, as it is an area almost always overlooked by games in that genre.