So, I took Lunch at work today to make a run to Tim Hortons.. pick up a few Coffees for everyone and get a Sandwich.. (to those of you not from Canada, Tim Hortons is a large coffee shop chain here in Canada). I decided to go inside to order, as I hate drive-troughs

So, ordered 5 Double Doubles to bring back to the office, and ordered myself an Ham and Swiss Sandwich...



the woman at the cash said "It will be a few minutes on the Sandwich.. if you go sit over there I will bring it over to you when its done".

So I thought sure, sat down and began replying to a few e-mails for work on my phone...


The Lady then comes over to me with a bag and says "we were out of Bread, so we put it on a Bagel.. we were out of Swiss, so we used some Cheddar, and we had no Ham, so we put some sliced Turkey on it...".



I have no idea what this abomination in front of me is, but it is NOT a Ham & Swiss Sandwich!


I mean, if you don't have the Ingredients to make something, just tell the person before they order....





what are some moments you had to deal with poor customer service?

Try calling Customer Support on a Cable Company in which at some point they delete the cable modem which has been in use for 4 years+ and don't bother to inform anyone after they sent someone "twice" to replace damaged wiring.

You should have said " ... and I'm out of real money, so take that pouch of chocolate coins!" [pick up the bag, run away]

had already paid unfortunately...

The only time I get bad customer service is at a car dealership looking for a new car and a couple of times at Jimmy's Egg, other then that I've rarely gotten any bad service.

Recently had to phone Customer Services for my ISP. Broadband was down. No connection at all.

I'd tried resetting the router, changing the filters (I have five spare), changing the wire between socket and router. Nothing.

Rang them the friday afternoon. Explained the problem, and what I'd already tried. Patiently followed their instructions as I went through every single thing that I'd just told them I'd already tried.

They had me remove the socket cover and plug the wire into the 'test' socket. They tested the line, found no issues, and told me they'd pass it to the tech department who'd monitor the data for 24hours.

Annoyed, but resigned. I accepted this and was told they'd ring me back between 9am and 11am the sataurday.

3pm sataurday, they rang back and asked me if my connection was back. I said no, they ran through the same steps again and told me they'd pass it to the tech department who'd monitor the data for 24hours. I asked, weren't they passing it to them yesterday. Never got an answer. Said they ring me back sunday morning.

Sunday same thing. Finally told me it had been passed to the tech department who were monitoring it. An hour later they rang back to say, they would sort out an engineer and that the engineering team would call me monday at 12pm.

5pm monday, I got a call from the engineering team. They double checked a few things, but didn't bother running me through the stuff I'd explained that had already been tried. Booked an engineer for the tuesday morning.

Tuesday and the engineer arrived. Asked a few questions, plugged his gizmo in the socket, looked at the readouts and told me he was popping to the exchange as he was sure that was were the problem was. Said to be paitient for an hour and he'd ring me back.

An hour later, the lights on the router lit up and after a couple of false starts confirmed my connection was back up.

He then explained the problem was caused by a recent storm that had tripped a number of breakers and knocked a communications board used for broadband services out. He said it had affected about three dozen people, some of which were probably also amongst his appointments that day.

Even he wondered why no one had bothered to check the exchange after the storm when all those people we reporting the exact same problem in the same area.

Nothing but bad customer service in France....

* Drives me mad when I am dealing with someone...the phone rings...they just drop me mid conversation, answer it and talk for 10 mins or more to the customer on the phone. They ALWAYS do this. Sod the customer that is actually in front on them, ya know the one that actually made the effort to come into the store. The one they were in the middle of helping.

* Cut off the phone and internet from one house I rented and set it up in my new house. Internet working fine when I moved in. One week later France Telecom arrives and sets about cutting off my phone line. I run out and tell them that they have the wrong address, they tell me it is not their problem, they have this address and they are cutting it off regardless of what I say. Took 4 weeks to get my internet back and get them to disconnect the internet in the proper old house, the old rental. Had to wait for the next truck in the area, not one apology.

* Walk into any store, end up waiting 10 mins for the sales person to stop babbling on and on to another customer about weather, gossip and all sorts of crap. Arrrgh!! Sod the customer that just walked in eh!?

* Don't expect anything fast around here. Walked into a computer store with specs for a new computer. Guy told me he absolutely could order this and build it for me, he would get the info and email me the price.....2 months later...still waiting on that email. Even went into the store and he promised he would get it to me quickly....yeah that was a month ago.

* Got a guy from a local business to come and give a quote on installing reverse cycle AC in the house. He measures, looks, says 'no problem to install, he will post a quote'.....2 months later...no quote. Went into the store and the guy says he can't do it after all. Meanwhile we lost 2 months waiting when we could have been getting some heating installed from somewhere else.

Having worked in customer service in Canada for 10 years I am appalled at the bad customer service here in France. It beggars belief.

How did she seriously expect to give you something completely different from what you ordered and think that was OK? I've had too many bad customer service moments to count or remember but that's a really bad and blatant food foul. If you were allergic to turkey or cheddar and bit into that without knowing then not only would you have a bad day but you'd own Tim Hortons

Makes me wonder how bad it is in Germany where I remember reading Wal-mart failed due to having friendly Customer Service

Verizon, I loath these ingrates. First PoS CS I got was at a local store near me. I told the guy point plant "I. want. a. phone. for. my. mother. add. to. my. existing. plan."

The wheels in that moron's brain started turning away and thought "this guy wants a new phone for himself and a phone for his mother. Double sale = double win for me. Got a new phone for myself, which I didn't want, and got a phone for my mother. Made the smart decision and went up to a local Best Buy which had good rep and got me what I wanted within 45min. Took 30min extra since I had to do a data transfer, but that's my own fault.

Second time is my current land line where I go through like 7 different automated prompts, and then it ends by saying "We will dispatch a crew if you like, but you will be charged for it."

I just hung up the phone and didn't even bother.

People curse Brighthouse Networks around me, but their tech people and CS are way better than verizon.

Next bit of customer service I had problems with was a local 24/7 establishment that had the manager seat me and my relative, but no waitress came to take our order or anything. Sat there for 15 to 25min before we got up and left. Wasn't about to order food and have to wait 1 to 3 hours to get something back.

I've had good ISPs over the years, which I guess is rare. Every 8-12 months, there'll be an outage in my area due to an accident or something, and I will usually run my own troubleshooting on the modem and rule out the router, my PC, etc. first. I'll call them up, tell them what I've done, and they'll check my report, put it into their system (so they can check if other ones have been made in the area), reset my modem, and then automatically schedule a next-day technician, even on weekends, even if the modem is back up, unless I insist it's not necessary. Then whether it is or isn't, they'll call me two hours prior to ask me if my service is back on/still back on and if a technician is (still) necessary. Pretty cool, but I know mileage varies and whatnot.

I can't really recall any instances of bad customer service. I hardly interact with salespeople or counter people unless it's just placing an order or being forced into making small talk at a register, so my experiences tend to be neutral and I like it that way. But again, other people like other things.

For example, the hot [censored] in my area is Publix, because they say the associates are kind and helpful and the experience is just better than other places where you get ignored or barely talked to. People will say that the higher prices of Publix are worth it because of that alone. I like Publix and all, but I hardly shop there. Whenever I do, I end up being approached by employees and talked to for long periods of time. I will be nice and listen and engage because I know it's a nice break in their workday, but that's just not my thing. I don't do well talking to random people; I start feeling anxious and nervous, and start tensing up wondering how I can signal the end of the conversation before it goes on too long. But most people love that, so I respect that.

omg, though. We had some bad experiences when I was a teenager at a certain BrandsMart USA in Miami. My family's pretty timid but man they got the wrath of my mom's amplified voice. Nowadays I feel kinda bad because I know employees are following policy most of the time (and a lot are genuine dikes from having worked with them) and that no one goes to work to be harassed; but they were honestly going out of their way to make things inconvenient.