Unable to access vault - crash after splash screen

Post » Wed May 04, 2016 12:52 pm

When I start the game I get the initial splash screen, then a black screen, then it's gone. I cannot start the game or any of my vaults.



  • I am on iOS 8.4 - phone model is ME305LL/A

  • I have rebooted / cycled power on the phone / cold reboot also - many many times

  • I have removed the program from memory (where you hit the button twice, then swipe the app out of memory) many times as well

  • The problem started before the latest game update - the problem persists after installing the most recent update

  • I have purchased lunchboxes and do not want to delete/reinstall because that means I would lose them permanently

I would actually be fine with losing the vault itself, I just object to losing the lunchboxes since there is no way I could have backed up the purchases and it is not my fault the game suddenly stopped working.



This is the issue number from the extremely unsatisfying exchange (auto-reply unhelpful form letter) I had with Bethesda support over email:




Question Reference # 150815-005031


  • Date Created: 08/15/2015 09:19 PM

  • Date Last Updated: 08/16/2015 09:55 AM



Thanks

User avatar
Leilene Nessel
 
Posts: 3426
Joined: Sun Apr 15, 2007 2:11 am

Post » Wed May 04, 2016 4:01 pm

I have emailed three times and just get boiler plate text that says to post here. I post here and there are no replies.



Help! What can I do to get an actual response?

User avatar
Rude Gurl
 
Posts: 3422
Joined: Wed Aug 08, 2007 9:17 am

Post » Wed May 04, 2016 4:47 am

Absolutely nothing, apparently. If it makes you feel any better, you're one of many people with this issue.

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Tyrone Haywood
 
Posts: 3471
Joined: Sun Apr 29, 2007 7:10 am

Post » Wed May 04, 2016 3:21 pm

Bethesda is M.I.A...embarrassing!

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Alina loves Alexandra
 
Posts: 3456
Joined: Mon Jan 01, 2007 7:55 pm

Post » Wed May 04, 2016 6:14 pm

I have the exact same issue on my iPad AIR, iOS version 8.4.1 since this morning. Splash screen loads, then crash. Quite annoying since I just started enjoying this little game reminding me so much of Little Computer People back in teen years.

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Genevieve
 
Posts: 3420
Joined: Sun Aug 13, 2006 4:22 pm


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