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Unable to access vault - crash after splash screen

PostPosted: Wed May 04, 2016 12:52 pm
by Leilene Nessel

When I start the game I get the initial splash screen, then a black screen, then it's gone. I cannot start the game or any of my vaults.



  • I am on iOS 8.4 - phone model is ME305LL/A

  • I have rebooted / cycled power on the phone / cold reboot also - many many times

  • I have removed the program from memory (where you hit the button twice, then swipe the app out of memory) many times as well

  • The problem started before the latest game update - the problem persists after installing the most recent update

  • I have purchased lunchboxes and do not want to delete/reinstall because that means I would lose them permanently

I would actually be fine with losing the vault itself, I just object to losing the lunchboxes since there is no way I could have backed up the purchases and it is not my fault the game suddenly stopped working.



This is the issue number from the extremely unsatisfying exchange (auto-reply unhelpful form letter) I had with Bethesda support over email:




Question Reference # 150815-005031


  • Date Created: 08/15/2015 09:19 PM

  • Date Last Updated: 08/16/2015 09:55 AM



Thanks


Unable to access vault - crash after splash screen

PostPosted: Wed May 04, 2016 4:01 pm
by Rude Gurl

I have emailed three times and just get boiler plate text that says to post here. I post here and there are no replies.



Help! What can I do to get an actual response?


Unable to access vault - crash after splash screen

PostPosted: Wed May 04, 2016 4:47 am
by Tyrone Haywood

Absolutely nothing, apparently. If it makes you feel any better, you're one of many people with this issue.


Unable to access vault - crash after splash screen

PostPosted: Wed May 04, 2016 3:21 pm
by Alina loves Alexandra

Bethesda is M.I.A...embarrassing!


Unable to access vault - crash after splash screen

PostPosted: Wed May 04, 2016 6:14 pm
by Genevieve

I have the exact same issue on my iPad AIR, iOS version 8.4.1 since this morning. Splash screen loads, then crash. Quite annoying since I just started enjoying this little game reminding me so much of Little Computer People back in teen years.