28 posts
• Page 2 of 2 • 1, 2
Steam Error Issue - Please help if you can.
» Sun Feb 20, 2011 6:43 am
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Maria Garcia - Posts: 3358
- Joined: Sat Jul 01, 2006 6:59 am
» Sun Feb 20, 2011 9:04 am
Does anyone from Bethesda actually browse these forums and look at these issues?
i have many hours logged into the game. power went out last night and came back on but no internet. i tried to play the game, however it wouldent let me because i could not connect to stream . WTF is that this is a one player game. So then this morning with internet back up i try to connect and steam throws a code at me 5:000003423 something. Uninstall reinstall steam. Fallout NV is wiped from my computer as well... I bought the fing collectors edition. i have the CD in the CD tray i dont need steam to play your [censored] game bethesda. Last time i will either. i wish i could return the g damned thing. i dont use steam. But this is insane. I have the CD in the drive and STEAM is trying to DOWNLOAD the game. What the F. are you kidding me. are you people at beth really that ......
good lord. i wish i had read your forums before i got the game. I LOVE the fallout series. LOVE. but ill be calling you tomorrow to get my money back.
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lillian luna - Posts: 3432
- Joined: Thu Aug 31, 2006 9:43 pm
» Sun Feb 20, 2011 2:00 pm
Bump. I got a response from Bethesda. It didn't fix the issue.
Hello,
Try this
Initial Troubleshooting Steps
1. Exit and restart Steam
2. If the issue persists, exit Steam and rename the ClientRegistry.blob and restart Steam
This file is located in the directory: C:\Program Files\Steam (or whichever directory you specified during installation).
Completely exit from Steam, then rename this file to ClientRegistryOld.blob.
Restart Steam to allow this file to be recreated and test the issue you have seen.
3. If renaming the clientregistry.blob file does not resolve the issue, please exit Steam and delete everything under the Steam installation directory except Steam.exe, the ClientRegistryOld.blob, and the /SteamApps folder - this will force Steam to update when you log in.
4. If the issue persists, repair your game cache files.
>From the My Games tab, right-click on the game and select Properties from the menu.
Select the Local files tab and click the Verify integrity of game cache... button.
Steam will verify the game cache files (GCF's) - this process may take several minutes.
Once the process is completed, the Check Window will automatically exit.
5. If this issue is only happening on a third party non-Valve game, please try launching the game's .exe directly from its installation folder: C:\Program Files\Steam\SteamApps\Common\. You may also try other .exe's such as Launcher.exe in the game folder to see if a different error message is found.
6. This error could also be caused by having certain Steam files set to Read Only. To resolve this:
Exit Steam.
Navigate to the directory where you installed Steam. (Typically C:\Program Files\ or C:\Program Files\Valve\.)
Right-click on the Steam folder.
Select Properties.
Check the Read-Only checkbox and press Apply.
Uncheck the Read-Only checkbox and press Apply.
7. Double-check your router configuration to make sure that it is properly configured for Steam. If bypassing the router by connecting directly to your Cable/DSL modem allows the game to work correctly, then please consult the Using a Router with Steam topic for more detailed instructions on configuring your router.
https://support.steampowered.com/kb_article.php?ref=6776-MYXU-0480
8. Disable all background applications, including Anti-Virus software and Firewalls.
For Windows XP
Click the Start button and select Run.
Type msconfig and click Ok.
--------------------------------------------------------------------------------
If your computer is in Normal Startup do the following:
Click the Selective Startup button.
Uncheck the Load Startup items (or Load Startup Group items) box.
Select the Services tab and check Hide all Microsoft services.
Click Disable all.
Click Apply and Close.
Restart the computer when prompted.
Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
--------------------------------------------------------------------------------
If your computer is set for Selective Startup do the following:
Click the Startup tab at the top.
Make a note of the items that have checkmarks next to them.
Select Disable all.
Go to the Services tab and check Hide all Microsoft services.
Make a note of the services that have checkmarks next to them.
Click Disable all.
Click Apply and Close.
Restart the computer when prompted.
Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
--------------------------------------------------------------------------------
If the program is working fine then it can be concluded that some of the background applications running in the system were causing the issue.
To identify the program that is conflicting with the program follow the steps given below:
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the items noted earlier.
C. Click the Services tab, check the option Hide all Microsoft Services.
D. Click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
E. Uncheck one of the services from the list.
F. Click Apply, click Close and restart the computer when prompted.
G. Play the game and test the performance.
Conclusions
If the issue is resolved, the service disabled above (step E) is the cause of the issue. To play the game you must disable this software.
If the issue is still unresolved then uncheck a different service from the list and repeat steps A to G.
--------------------------------------------------------------------------------
If the issue is still not resolved check for Start up items which may be conflicting with the game.
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Services tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
C. Click the Startup tab and click on Enable All. If the computer was in Selective startup enable the items that correspond to the items noted earlier.
D. Uncheck one of the startup items from the list.
E. Click Apply, click Close and restart the computer.
Play the game and test the performance. If the issue doesn't occur, this confirms that the particular service running on the system is causing issue.
If the issue occurs, check the startup item unchecked in the previous attempt.
Uncheck another startup item and repeat the steps A to E.
--------------------------------------------------------------------------------
If the above steps do not help to resolve the issue, follow the steps given below to, revert the changes made in your System Configuration Utility (msconfig):
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
C. Click the Services tab, check the option Hide all Microsoft Services.
D. Click Enable all or enable the items that correspond to the items noted earlier.
E. Click Apply, click Close.
F. Restart the computer when prompted.
For information about the Windows Firewall, please view the Using a Firewall with Steam topic.
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226
Some Anti-virus software needs to be properly configured for Steam. Please see the Antivirus software reports Steam games are malicious topic.
https://support.steampowered.com/kb_article.php?ref=4361-MVDP-3638
If you need further assistance, you can also reach us online at http://support.gamesas.com or our technical support staff at (410)-568-3685. Please include all previous replies when/if responding to this message.
Best Regards,
Mike A. at Bethesda Softworks Technical Support
support04@gamesas.com
-----------------------
This game is currently unavailable try again later
Try this
Initial Troubleshooting Steps
1. Exit and restart Steam
2. If the issue persists, exit Steam and rename the ClientRegistry.blob and restart Steam
This file is located in the directory: C:\Program Files\Steam (or whichever directory you specified during installation).
Completely exit from Steam, then rename this file to ClientRegistryOld.blob.
Restart Steam to allow this file to be recreated and test the issue you have seen.
3. If renaming the clientregistry.blob file does not resolve the issue, please exit Steam and delete everything under the Steam installation directory except Steam.exe, the ClientRegistryOld.blob, and the /SteamApps folder - this will force Steam to update when you log in.
4. If the issue persists, repair your game cache files.
>From the My Games tab, right-click on the game and select Properties from the menu.
Select the Local files tab and click the Verify integrity of game cache... button.
Steam will verify the game cache files (GCF's) - this process may take several minutes.
Once the process is completed, the Check Window will automatically exit.
5. If this issue is only happening on a third party non-Valve game, please try launching the game's .exe directly from its installation folder: C:\Program Files\Steam\SteamApps\Common\
6. This error could also be caused by having certain Steam files set to Read Only. To resolve this:
Exit Steam.
Navigate to the directory where you installed Steam. (Typically C:\Program Files\ or C:\Program Files\Valve\.)
Right-click on the Steam folder.
Select Properties.
Check the Read-Only checkbox and press Apply.
Uncheck the Read-Only checkbox and press Apply.
7. Double-check your router configuration to make sure that it is properly configured for Steam. If bypassing the router by connecting directly to your Cable/DSL modem allows the game to work correctly, then please consult the Using a Router with Steam topic for more detailed instructions on configuring your router.
https://support.steampowered.com/kb_article.php?ref=6776-MYXU-0480
8. Disable all background applications, including Anti-Virus software and Firewalls.
For Windows XP
Click the Start button and select Run.
Type msconfig and click Ok.
--------------------------------------------------------------------------------
If your computer is in Normal Startup do the following:
Click the Selective Startup button.
Uncheck the Load Startup items (or Load Startup Group items) box.
Select the Services tab and check Hide all Microsoft services.
Click Disable all.
Click Apply and Close.
Restart the computer when prompted.
Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
--------------------------------------------------------------------------------
If your computer is set for Selective Startup do the following:
Click the Startup tab at the top.
Make a note of the items that have checkmarks next to them.
Select Disable all.
Go to the Services tab and check Hide all Microsoft services.
Make a note of the services that have checkmarks next to them.
Click Disable all.
Click Apply and Close.
Restart the computer when prompted.
Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
--------------------------------------------------------------------------------
If the program is working fine then it can be concluded that some of the background applications running in the system were causing the issue.
To identify the program that is conflicting with the program follow the steps given below:
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the items noted earlier.
C. Click the Services tab, check the option Hide all Microsoft Services.
D. Click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
E. Uncheck one of the services from the list.
F. Click Apply, click Close and restart the computer when prompted.
G. Play the game and test the performance.
Conclusions
If the issue is resolved, the service disabled above (step E) is the cause of the issue. To play the game you must disable this software.
If the issue is still unresolved then uncheck a different service from the list and repeat steps A to G.
--------------------------------------------------------------------------------
If the issue is still not resolved check for Start up items which may be conflicting with the game.
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Services tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
C. Click the Startup tab and click on Enable All. If the computer was in Selective startup enable the items that correspond to the items noted earlier.
D. Uncheck one of the startup items from the list.
E. Click Apply, click Close and restart the computer.
Play the game and test the performance. If the issue doesn't occur, this confirms that the particular service running on the system is causing issue.
If the issue occurs, check the startup item unchecked in the previous attempt.
Uncheck another startup item and repeat the steps A to E.
--------------------------------------------------------------------------------
If the above steps do not help to resolve the issue, follow the steps given below to, revert the changes made in your System Configuration Utility (msconfig):
A. Click Start, click Run, type msconfig and click Ok.
B. Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
C. Click the Services tab, check the option Hide all Microsoft Services.
D. Click Enable all or enable the items that correspond to the items noted earlier.
E. Click Apply, click Close.
F. Restart the computer when prompted.
For information about the Windows Firewall, please view the Using a Firewall with Steam topic.
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226
Some Anti-virus software needs to be properly configured for Steam. Please see the Antivirus software reports Steam games are malicious topic.
https://support.steampowered.com/kb_article.php?ref=4361-MVDP-3638
If you need further assistance, you can also reach us online at http://support.gamesas.com or our technical support staff at (410)-568-3685. Please include all previous replies when/if responding to this message.
Best Regards,
Mike A. at Bethesda Softworks Technical Support
support04@gamesas.com
-----------------------
This game is currently unavailable try again later
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Setal Vara - Posts: 3390
- Joined: Thu Nov 16, 2006 1:24 pm
28 posts
• Page 2 of 2 • 1, 2