Be sure you understand that Official Support is separate. This forum is for gamers to exchange tech information in, not for official support. Fallout3 had a lot of bad trouble with optical drives and with the DVD encoding. It was very, VERY picky about what DVD drives it would work correctly on, and there were literally THOUSANDS of complaints that were for the most part ignored. I really hate anything to do with Steam, and stay as far away from it as possible, after the install. Your problem has a bit of the same feel to it as the case was for F3. In your case, I would go to the Official Support for my answers, but there's some likelihood that you have run into still another of the myriads of reasons that FNV is a failure compared to F3 ~~ more Steam foolishness.