» Wed Jul 20, 2011 5:35 pm
(i'm sori but i put in too much time into this post in the other, now locked thread to not reap anything)
(this is going to be quite a read, so grab a coffee or skip to the next post. just dun leave dat annoying msg, "Bet ppl read that!")
i was just going to comment on the restaurant anologies which according to ppl is hilarious but i've actually been a waiter at a Thai seafood restaurant right after high school and I was SD in that, I got [censored] up sideways by the customer.
It was opening night, i just completed my crash course in serving tables, the new computer ordering system with bar code scanners was going to be tested (this restaurant had the "brilliant idea" of having a fresh seafood market by the side of the restaurant so that customers walk into the market, choose their fish and stuff, pay for it and then get routed through an interconnecting door to their tables where they're presented with a cooking style menu where, they discover, to their shock , the ridiculous prices for cooking the stuff they just bought)
Anyhoo, i took the orders from this group of extended family members (there were like 12 of em), wrote the table's number on a piece of paper (we had an amazing system), tagged it onto the basket and sent it to the kitchen where it joined other baskets dat even the frantic Thai cooks (They cudn't even speak proper English) were having trouble keeping track of them.
Needless to say, the order of customer arrivals got mixed, every customer was slowly starting to glow red, even as I tried to update their orders when the head of that large family called me up and demanded his food coz his brood was understandably starving at this point (they must've waited close to an hour by then).
I got back to the kitchen and me and the cooks cudn't find their basket or their number for that matter and no one remembered what and where it went out in all that chaos.
I still don't know how I dared to return to the table to tell him that I can't find his basket. I remember some cursing, some steam and maybe some death threats while the rest of his offsprings looked on like a hungry pride of lions.
i got back to my captain, told him, shakingly, what had happened and called it a day. My captain gave me a re-assuring look and went off to confront the customer. That's the last time i saw him.
:biggrin:
he came back alright so that he can fu*k me up in return but yeah...
So the point is..... i hate to think that i'm going to turn into the very thing that scarred me for life as far as the service industry is concerned if something doesn't change here, soon.