In the UK, and in my city, there are three PC game sellers (PC games remember). Those are Game, Gamestation (Which didn't really sell a lot tbh) + HMV.
Gamestation has shut, due to lack of profit.
Game has gone into liquidation
HMV fails to sell the top 10 PC games.
I wanted to buy Mass Effect 3, regardless of the reviews, and I just couldn't buy it anywhere. Game didn't even stock it in the first place.
People have been complaining about Steam from the get-go. But Steam is now my only option for buying games, and since Mass Effect 3 can't even be purchased on Steam I have to resort to other online sellers such as Amazon.
Just thought i'd rant a bit about how sad it is to see all the gaming stores in my city shutting down due to a lack of profit :/

Game is great for parents etc who need advice on what sort of game to get but the people spending the big money in these places generally already know what they want and have done their research. They don't need service, just the product. And that's why they're probably not going to come back in ernest. It is a shame though - the staff in my local store are excellent. 
Save your sanity and prevent a looooong mourning period lol.
but it is there.