I've emailed supportuk@gamesas.com about the issue, but I'm really worried they won't believe the purchase to be genuine. I've quoted them the ISBN, and the print code on the manual. Plus said where and when I purchased the game. My Steam account even has Morrowind and Oblivion bought on it (I stupidly bought on Steam not understanding the nature of Script Extenders, I've now got discs). It's quite clear I'm no pirate.
I'm hoping they'll believe me and help, however, I was wondering if anyone here knew of anything else I could do? Or maybe someone else to contact to get a quicker service? It's killing me not being able to play.
Thanks for any help.
