On two characters, the second part of that quest is bugged and refuses to start.
It won't start until you've completed "Throat of the World" in the main quest, which may account for the (seemingly) unreasonable delay in starting "Repairing the Phial" after finishing "The White Phial." Have you gotten that far in the main quest on both those characters?
(May sound like a stupid question but, well, I've had people report that quest as "bugged" before when they just hadn't gotten the necessary prerequisites. It happens.)