I doubt they even check these forums for the most part. If you were in the business of inventing things to sale, particularly creative things, would you go to a place where at least 50% of the threads were about complaints, and of those, a good 80% were total nonsense bullcrap? I sure wouldn't.
Oh, but they're not inventing things. They make a product. If you want to make a product better, you find out what people don't like about your current product. So from that perspective, the forums an ideal place for them to visit.
Of course, it is moot because we know they do visit the forums. Their names appear in gold down at the bottm. You can usually see one of them here early in the morning. So the real question is if they pay attention.