So I had been wanting to pick up Mortal Kombat lately but had been debating whether to buy used or new. New was $49.99 and used was $44.99 ($40 with power up card) so at that point I really didn't want to buy it because I know Komplete Edition comes out on the 28th which comes with all the DLC for only $10 more than what the game is currently selling for.

Today however it was on sale for $34.99 used and I decided to go ahead and pick it up. I was surprised when the employee (at Gamestop) pointed out the 'Kombat Pass' code on my receipt. I thought if you bought the game used you had to pay $10 extra for the Kombat pass.

Is this something that Gamestop does or did they make a mistake...


And I'm just now realizing that on my receipt they did charge me $44.99 even though that price was crossed out on the game and the new $34.99 price sticker was on top of it... WTF, lame. Whatever.

Anyway, do you get online codes when you buy other used games at Gamestop?

You can get the codes in used games if the people who originally bought the game haven't used them (and the Gamestop clerk didn't swipe it). Most often this doesn't happen, but sometimes you get lucky like with this situation.

<-- GameStop employee

You can, but it's extra. He must have added it to your purchase without asking you like we're supposed to. So either it was a new guy mistake or he just wasn't paying attention, either way, he added it.

I'd go back to the store and request to speak to the manager. We're not actually supposed to return DLC items, but if you never said you wanted it, they should make an exception. Just don't actually use it anyway, as tempting as it may be.

Hmm... I actually have a question about Gamestop employees. Do they actually play games or do they just have an extensive knowledge of the store merchandise and release dates? You are obviously a gamer, but how about your coworkers?

That's messed up. If that's really the case, I mean I would've gotten it eventually anyway... But it doesn't say DLC anywhere, like the price for the game just says $44.99 nothing added to it. It was $44.99 yesterday but all the copies had $34.99 stickers today (and the sticker does say Mortal Kombat 360). So that's the main reason I ended up buying it today. I knew the price seemed high but I was listening to his 'power up rewards speech crap' and it didn't register until I got back to my dorm..

From what I understand when you buy a 'new' game their employees have taken it home and played it. I picked up Final Fantasy XIII new last week and the freaking manual was wrinkled up.

Oh and when I bought a used game rather than taking the disc out of the envelope and properly putting the disc in, he just crammed the envelope in the case. yeah... I usually don't do the feedback surveys but they're definitely getting straight 0's from me now.

definitely take it back and say the price on the receipt doesn't match the price on the box


if it says new but isn't sealed properly then i wouldn't recommend trusting the "new" label

I'd like to start this post by saying that I, in no way, represent GameStop. I'm just an employee giving his two cents/advice.


Pretty much both. When we're not busy we usually hang out and talk about games and such. Somehow my co-worker found out I'm a furry too, so that was a topic of conversation during my last shift. Pretty much everyone has their own releases that they're looking forward to. Most of us a still playing Skyrim off and on.

Most of the employees also have most if not all of the currently available platforms as well. So we aren't as biased as some.


It's messed up, but it happens. I accidentally sold a very nice lady the wrong DLC, she wanted a XBL code rather than a PSN code, and apparently we only have PSN codes in the system. I didn't realize this at the time and completed the transaction. She came back in shortly after. I apologized, explained the situation to my manager, and promptly returned it with his approval.

Most of the time, if a game requires a code for online play, if we sell it, it pulls up a screen which stops the transaction. He may have just hit the wrong button trying to get it to continue the transaction.

At any rate, like I said, try to return it. More than likely they'll let you.


That's partially true. We gut roughly three or so copies of each game so we can display a box on the wall. Employees can check new games out as long as we have multiple SEALED copies and the checked out game is returned in the same condition it was taken from the store in. They shouldn't have sold it if it wasn't in new condition.

Granted, the manual being bent is a small issue, but still.

My co-worker does that with pre-owned games sometimes. It bugs the crap out of me.

I also wouldn't go as far as giving straight zeros. Our managers DO read it, so pointing out specific issues is ALWAYS helpful. But just across the board zeros and no comments... Really doesn't give us the feedback needed to improve the overall quality.


Like I said, they're opened to have display boxes without risking theft. And surprisingly enough, people do still walk off with our empty wall cases every now and then. We usually have a back stock of new titles, so if an employee grabs a gutted one, ask if you'd rather have a sealed one. And even the gutted ones are supposed to be in perfect condition with all parts present. If not, see if they'll allow you to exchange it as long as you're still within the return policy.

Again, I, in no way, represent GameStop. I'm just a lowly employee.

Hope this helps.

Oh I left comments, and I'm definitely going back tomorrow because the other game I bought (The Force Unleashed) is freakin broken, my Xbox won't even read the disc. From now on I'm only going to the Gamestop on base, screw the Gamestop at the mall.

It's The Force Unleashed, though. They may have done you a favor.

This story confuses me. How the hell can you pay for a game without noticing that the price you expected it to be does not match what you're actually paying until you get home?

Easy, I was buying two games, and I was talking to the sales associate during the transaction and swiped my card without even looking closely at the price.

So I was wondering, can I take these games back to a different GameStop (the GameStop on base) rather than going the whole way to the mall off base?

theres a chance it will work, you never know, it usually depends on how associated the chains are with each other

I went to the Gamestop on base and he exchanged The Force Unleashed for me...as for Mortal Kombat he was like that must have been a copy that was in the back and didn't have an updated price tag (even though every copy at the mall store said $34.99) but he was nice enough, and like I said I want the game anyway so that was no problem. Let's just hope Star Wars works this time

I see you found out anyway, but yes, you can.

The only thing you can't do at a different store is stuff involving pre-orders.


That's DEFINITELY not the case. The price is updated through the system, it doesn't matter what the price tag says as long as the SKU is correct.

Well the sticker said $34.99 but the system must've had it at $44.99 and that's what I got charged.

they still have to honor the sticker price or it's false advertisemant

Definitely not if the code was present.