The following is a conversation between me and EA support. I played to stupid to what their answer would be. At one point the rep actually tried to convince that direct X 11 actually enabled itself and I didn't have to do a thing. It is very lengthy but it does confirm that an announcement is coming, a patch is coming and something fishy is up. Read if you have the time. If you want the real info and not the funny crap start at about half way or at least where it switches to EA support Ken instead of keith




KIETH: Hi, my name is KIETH. How may I help you?
2288639830: Hi I was wondering where I enable DX 11 for crysis 2
KIETH: You want to install direct x 11?
2288639830: no
2288639830: ENABLE
KIETH: In order to best troubleshoot your issue, I would need to take a look at your system information.

To provide me your system information, you would need to run “Directx Diagnostic tool” by following the below given steps: -

? Go to Start Menu
? In the “Search programs and files” box, type “dxdiag” and press enter.
? Click the "Save All Information" button on the first screen of the application.
? Then on top of the "Save As" box that pops up, select Desktop (if it's not set to save there already), then click Save.
? Find the file "DxDiag" on your desktop and double click on it.
? Once you have saved the file, click on the “Attach File” link and send the file to me.
2288639830: doing it now, you're a computer program aren't you
2288639830: i want a real person
KIETH: yes
KIETH: I am a real person
2288639830: well good
2288639830: one minute then
KIETH: But for not taking too much of your precious time
KIETH: I have to paste script
2288639830: understood
File attachment upload has started.
The file DxDiag.txt (27.85KB) was received.
2288639830: then why don't you understand I dont want to install dx11
2288639830: It is installed
KIETH: Thank you for information provided, could you please wait for a moment while, I am looking on your issue ?
KIETH: Let me check it
2288639830: I want to enable it in crysis 2's settings
KIETH: I have checked you have already direct x 11 installed and enabled in your PC
KIETH: You need not to enable it
2288639830: this isn't about dx11
2288639830: it's about crysis 2
KIETH: It will be automatically obtained in the gme
KIETH: Yes the crysis 2
2288639830: then where is the settings to do so
2288639830: it's running dx9
KIETH: The game will automatically obtain it
2288639830: is that the "official" way of saying we're not supporting the dx11 we promised you?
KIETH: You have direct X 11 installed how can it will shoe direct x 9
2288639830: automatically obtain is bullcrap
KIETH: show*
2288639830: I can run games in DX9
2288639830: otherwise old games wouldn't work
2288639830: or when I right click crysis one exe I can choose DX9 or DX10
KIETH: ok
2288639830: yes
KIETH: But for crysis 2 you need not to enable it
2288639830: so you're telling me it uses dx11?
KIETH: Is your game not running fine
KIETH: Yes
KIETH: It uses direct X 11
2288639830: then you sir do not know your own product
KIETH: Because it is pre activated in your PC
2288639830: nvidia removed dx11 from a feature of crysis 2
2288639830: do you even play computer games or is this what you've been told to tell all the frustrated crysis 2 owners
KIETH: I am still not getting why you are frustated
KIETH: ?
KIETH: And what you exactly want?
2288639830: it does NOT run DX11
2288639830: I want to know what happened to DX11
KIETH: Ok
KIETH: This is PC Minimum System Requirements

Operating system: Windows XP, Vista or Windows 7, with the latest Service Pack

Processor: Intel Core 2 Duo at 2Ghz, or AMD Athlon 64 x2 2Ghz, or better

Memory: 2Gb (Vista requires 3Gb)

Hard disk space: 9Gb

Video: NVidia 8800GT with 512Mb RAM, ATI 3850HD with 512Mb RAM, or better

Sound: DirectX Compatible Sound Card

DirectX?: 9.0c

Controller support? Microsoft Xbox360 Controller for Windows

Any special multiplayer requirements? Internet Connection Required

Internet connection also required for a one-time authorization when the game installed/first run.
2288639830: how the heck is that supposed to help me?
2288639830: I have dual 580 oc'd and liquid cooled for crying out loud
2288639830: I don't neeed minimum specs
2288639830: I have triple the power of the minimum
2288639830: do you have a manager that will know what I'm asking?
KIETH: I'm forwarding your issue to our senior support they will contact you through email system. Your patience is highly appreciated.
2288639830: no email
2288639830: dang it I'm here on chat
2288639830: they can chat as well
KIETH: They will response you through Email
2288639830: no
2288639830: then find another sap like you free for chat
2288639830: I waited for answers and I'd like to get them
KIETH: Sorry?
2288639830: I'm not concerned with your inadequacies as a tech. I'm concerned with being sold a mis-advertised product and having no way of being refunded or compensated.
2288639830: EA, crytek, and nvidia all bragged to death the DX11 wonder that was crysis 2 and it doesn't exist
EA Support has joined the chat.
EA Support: Hello there, This is Ken. Supervisor on Floor, may I have your first name please?
2288639830: !@#$!@
EA Support: Hello !@#!@#!, how you doing today?
2288639830: Dandy as it is nearly one in the morning here
EA Support: ok, Its really late then. Now how can I help you out. I was going through the chat transcript but well it was confusing. So let me know what you looking for and Let me answer to the point.
2288639830: I want to know why Crysis 2 does not support DX11 as was touted by the marketing campaign.
EA Support: As of now its not and I don't have an tentative date for you when the Patch will be released; so that Crysis 2 will make use of DX11.
2288639830: so why did kieth so adamantly inform me that it was "automatically" enabled?
2288639830: is that line of crap fed to people who don't have a clue how pc's work?
2288639830: How come you can confirm a patch that supports DX11 but crytek and nvidia and ea won't utter a word
EA Support: Please accept my apologies for the wrong information from Kieth.
2288639830: it's a pretty basic concept I don't know how you can use reps that think DX11 just magically appears
EA Support: I'm not in a state to confirm about the patch but there will be an official statement out there soon.
2288639830: It's like saying a GPS can read your mind and knows where you're going without you inputting it.
2288639830: So you can't "confirm" the patch but can you "confirm" the statement that can "confirm" the patch?
EA Support: Yep official statement will be out but again I won't be able to provide any ETA?
2288639830: and will official statement "confirm" dx11 patch?
EA Support: disregard the "?" sign at the end of the sentence.
2288639830: it's ok I realize you're not sure how to word things to dance the dance being forced upon you by the rich running this industry into a money press and destroying what used to be a creative industry
EA Support: I won't be able to comment on that, as many are still on XP boxes. So if the patch is out there MIGHT be an issue with the multiplayer too.
2288639830: XP boxes?
2288639830: windows XP? and by box you mean computer?
EA Support: Xp based Pcs
EA Support: Sorry about that.
2288639830: So why not make identical to crysis 1 where you merely chose what version to run
2288639830: that way xp be unaffected
2288639830: pretty simple considering the millions of dollars of funding that is put a game like this
2288639830: are you saying the patch is ready for launch but it's conflicting with XP based computers?
EA Support: I can understand that, but I have no clue as to what the development team might be thinking about that.
2288639830: then is there a "building" manager that would?
EA Support: I'm not saying that patch is ready coz I don't have any official insider information on that too.
2288639830: then why won't they tell the public, "hey we screwed up but it's coming"
EA Support: !@#@#%@, our PR team will be making an statement soon but not sure when?
2288639830: using my doesn't make it more powerful Ken
2288639830: my name*
EA Support: I was just letting you know. So is there anything else I can do for you today?
2288639830: nothing more than the nothing you have done
EA Support: Thank you for contacting EA support.
KIETH has disconnected.

News at 11! Random chip-on-the-head badgers poor guy who's just trying to make a buck.

News at 11! Random chip-on-the-head badgers poor guy who's just trying to make a buck.

not going to lie that's funny lol

Why would you even bother? They have no idea just as much as you do. Do you really think technical support and PR communicate? No.

People...this is a fine example of being a douchebag. Get over yourselves and start acting mature. Being an idiot isn't going to fix the game. Just be patient and I'm sure things will work out.

Interisting information, but how do we know this is real?

I mean, a support desk supporter.. person, usually doesn't use "coz" instead of "because".
Small detail but still, anyway I had a fun read - thanks.

Yes we're douche bags because we're frustrated about being lied to for over a year. If i had known they'd be bragging about running crysis two on a computer cheaper than one of my cards I'd have steered clear of this train wreck from the beginning.

hahahahahaha
You're the man!

By the way, the game is not broken and not need to be fixed, it has incredible cool features...

Interisting information, but how do we know this is real?

I mean, a support desk supporter.. person, usually doesn't use "coz" instead of "because".
Small detail but still, anyway I had a fun read - thanks.

I thought it odd as well but I think by then they were pretty much in shambles as there were two on the line at that point with the first just sitting in and they still couldn't give me a straight answer.

Interisting information, but how do we know this is real?

I mean, a support desk supporter.. person, usually doesn't use "coz" instead of "because".
Small detail but still, anyway I had a fun read - thanks.

Lol and as a second point I can't make up crap as funny as the first man telling me DX11 already enabled on its own.

Holy **** that was funny Anyway, what is up with the "Kieth has disconnected." crap at the end? I thought that he had left long ago. Lol, I bet you almost made him cry xD

EDIT: Btw, add me on Crysis. My IGN is "Synikal" Once this **** is all sorted out maybe we can play a few games

Yeah, DX11 enables on it's own when you start the computer. That don't mean it will kick up with the game
He is telling you what the script in front of him says, nothing else. And yeah, they don't play at all.

Holy **** that was funny Anyway, what is up with the "Kieth has disconnected." crap at the end? I thought that he had left long ago. Lol, I bet you almost made him cry xD

Nope it showed Keith sitting in at the top of the in browser chat application. =P

Yeah, DX11 enables on it's own when you start the computer. That don't mean it will kick up with the game
He is telling you what the script in front of him says, nothing else. And yeah, they don't play at all.

At that point I'd thought he'd figured out I was referring to the game not the computer but you're right he must of still been stuck the operating system and not crysis

LoL i enjoyed this read

That's beautiful. Well done.

Why would you even bother? They have no idea just as much as you do. Do you really think technical support and PR communicate? No.

People...this is a fine example of being a douchebag. Get over yourselves and start acting mature. Being an idiot isn't going to fix the game. Just be patient and I'm sure things will work out.

That's what everyone said about the demo too. Look how that worked out.

Why would you even bother? They have no idea just as much as you do. Do you really think technical support and PR communicate? No.

People...this is a fine example of being a douchebag. Get over yourselves and start acting mature. Being an idiot isn't going to fix the game. Just be patient and I'm sure things will work out.

That's what everyone said about the demo too. Look how that worked out.


Thank you! =D

If i had known they'd be bragging about running crysis two on a computer cheaper than one of my cards I'd have steered clear of this train wreck from the beginning.

I'm using that later. XD! Epic.

Best read ever. HAHA

Sigh... God I hope they fix this **** some day soon.

Why would you even bother? They have no idea just as much as you do. Do you really think technical support and PR communicate? No.

People...this is a fine example of being a douchebag. Get over yourselves and start acting mature. Being an idiot isn't going to fix the game. Just be patient and I'm sure things will work out.

Yeah lets all just wait around and let Crytek do things at their own pace.. No thanks. The more people that complain about the problems, the more pressure it puts on them to fix things. And maybe technical support and PR don't communicate directly but all the complaints will get through to someone who can do something about it. I Know some of the problems are a priority but there must be extra resources they can put into getting things done faster, if they really wanted to.

I'm talking to EA right now about the Multi-GPU flickering and asking them who is going to fix it, them or Crytek. Ill post when I'm done. Right now they have me on the chat waiting because they need to look up the issue. I've been waiting for about, oh, 10 minutes now.... I'll post as soon as I'm done.

OMFG Silmarillion add me in-game!

We are not going to learn anything by talking to these people. It's just going to be "there will be a patch" And IF a supervisor emails you, the email will say, "There will be a patch." Let's hope there is one, because the game is fun, but would be better if the patch were a reality (I wouldn't mind a sandbox editor too... nicer textures would be great w/Dx11)

Simon: Hi, my name is Simon. How may I help you?
2294671647: Hi
Simon: Hello
2294671647: I have a problem that you might be able to solve for me, or educate me as to when a patch might become available. I have an HD 5970, which is a dual GPU Crossfire card and in Crysis 2 the sunlight acts as though it is a strobe light and it makes the game unplayable
2294671647: ?
2294671647: Hello?
Simon: Yes
2294671647: Did you not read my problem?
Simon: I apologize for the inconvenience it may have caused, but the question you’ve submitted seems to be related to the mechanics of playing the game. Due to the high volume of contacts we receive, Customer Support is only able to assist with issues related to billing and accounts and of a technical nature, such as error messages, game lock-ups, or game crashes.
Simon: Nevertheless, you may be interested in knowing that you can find some gameplay information at http://www.ea.com/tips/
Simon: Alternatively, you may post your question on our official forums so as to get some insight on the issue, from your fellow gamers.
Forums: http://forum.ea.com/eaforum/categories/list.page
2294671647: That's the advice you have for me?
2294671647: I've checked the forums and everyone tells me to disable crossfire but that destroys the framerate. I just want to know if someone might be looking into the problem
2294671647: I know you have receive numerous complaints about the game. I don't care about most of the things people are saying about the game but flickering lights with a modern GPU set up ruins the gaming experience
Simon: If you have posted your your issue already on the forums then you will surely get an answer from our development team as soon as they will get a solution for this issue.
2294671647: So your telling me that the development team knows about the issue and are working to fix it?
Simon: May I know are you playing on PC?
2294671647: I know people are asking about this and the DirectX11, but I just want to be able to play the game as-is
2294671647: Yes, on a PC
Simon: Okay
Simon: Please use this link for a new patch http://www.gamesas.com/support/
2294671647: Oh yes, gamesas.com. I've been in there a bunch too. I just wanted to know if this was going to be a fix (the GPU problem) that EA was going to perform or Crytek?
2294671647: What I seem to be hearing from EA and Crytek is that I need to sit around and not play my game until a fix for a problem in the launch comes around
Simon: If your issue will not resolve with this patch then you will soon get some patch from our development team.
2294671647: The link you sent me doesn't lead my to a patch, it just leads my to gamesas.com support page in conjunction with EA
2294671647: That just leads to a FAQ page
Simon: Please wait.

--Wait for at least 10 minutes

2294671647: Is there a problem?
Simon: I am still looking into the issue.
2294671647: ok

--At LEAST 10 minutes go by....

Simon: Due to the nature of the issue, I’ll need to forward the matter for further review. One of our Senior Support staff members will review the matter and get back to you, via e-mail, within 24-48 hours. Meanwhile, we thank you for your continued patience.
Simon: Is there anything else I can help you with today?
2294671647: Nope
Simon: Thank you for your participation. Have a wonderful day.

wowa... are those people that clueless ?

and lol @ Simon: May I know are you playing on PC?

after being told about the problem..

EA troubleshooting is a joke. I tired talking to them once on how to get battlefield 2142 working with an annoying punkbuster thing and they said that i should pretty much just reinstall windows. USELESS!