Compensation for Europeans : V

» Fri Nov 16, 2012 1:23 am

I think it's really an impertinence to let us Europeans waiting longer for the DLC. We are always disadvantaged. I hope Bethesda you would give us a compensation... maybe in the sense of a extra Weapons, Armor and other stuff. We payed 20€ for this unplayable Content.

I am very disappointed...

» Fri Nov 16, 2012 1:57 am

No. You are not entitled to anything. You are at no disadvantage because its a single player game.

Its a product you are wanting to buy, when its available you can buy it. This is like whinging that your DVD movie wont be availble for a month and demanding extra scenes. Not gonna happen.

» Fri Nov 16, 2012 11:21 am

What is the situation with this exactly? I'm out of the know. Did you guys pay for the DLC but you cant play it?

» Fri Nov 16, 2012 4:54 am

No. You are not entitled to anything. You are at no disadvantage because its a single player game.

Its a product you are wanting to buy, when its available you can buy it. This is like whinging that your DVD movie wont be availble for a month and demanding extra scenes. Not gonna happen.

It is availble.. i had bought it. So why i can't get extra Content ? I payed the full price for this game and the DLC. Both doesn't work well. We Europeans are disadvantage because we wait longer for games, content and have a [censored] sinchro too... and so on.

» Thu Nov 15, 2012 11:07 pm

What is the situation with this exactly? I'm out of the know. Did you guys pay for the DLC but you cant play it?

All the new armous/clothing don't display on the characters, they're in their underwear, essentially. Because nobody cared to test that crap.

» Fri Nov 16, 2012 7:54 am

What is the situation with this exactly? I'm out of the know. Did you guys pay for the DLC but you cant play it?

We can play it, but the NPC's and enemys are nvde...

» Fri Nov 16, 2012 10:20 am

What is the situation with this exactly? I'm out of the know. Did you guys pay for the DLC but you cant play it?

You can read a full list of the bugs here http://www.gamesas.com/topic/1395270-invisible-armours-death-hounds-and-more-bugs-4/

» Fri Nov 16, 2012 8:22 am

What is the situation with this exactly? I'm out of the know. Did you guys pay for the DLC but you cant play it?

Basically yes.
New armour is invisible and when you put it on or transform into a Vampire Lord your own character becomes invisible as well.
Falmer warmongers, death hounds, falmer mages, the vale creatures etc all are completely invisible.

Everyone at Fort Dawnguard and Castle Volkihar is in their underwear - it's ridiculous. Textures are missing, you fall through the floor at Fort Dawnguard...the translation is messed up and you see letters and numbers instead of text...

» Fri Nov 16, 2012 6:34 am

Its a patch mis-match error that is not the fault of Bethesda, its an MS error.

With the French, German, Italian, and Spanish versions of Dawnguard on Xbox 360, we are aware that players are seeing NPCs with missing armor. This is due to a version mismatch with the title update for those languages and we’re working with Microsoft to resolve it. We’ll let everyone know when it is available, and it could be as early as tomorrow.

Thank you for your patience.

http://www.gamesas.com/topic/1394715-npcs-not-displaying-clothingarmor-french-german-spanish-italian-release/

From the sticky right at the top of this forum, if people bothered to read it.

» Fri Nov 16, 2012 6:14 am

Its a patch mis-match error that is not the fault of Bethesda, its an MS error.

They work with MS cause MS have a "policy": the new contest must wait a week to be released for xbox, and bethesda want to release the patch asap, so, the bugs are fault of bethesda.

» Fri Nov 16, 2012 10:42 am

Its a patch mis-match error that is not the fault of Bethesda, its an MS error.

http://www.gamesas.com/topic/1394715-npcs-not-displaying-clothingarmor-french-german-spanish-italian-release/

From the sticky right at the top of this forum, if people bothered to read it.

I'd prefer reading an update on wether devs are playing chess or actually pathcing OR uploading a decent version again. Because I already read that over 9000 times now.

» Thu Nov 15, 2012 9:21 pm

Its a patch mis-match error that is not the fault of Bethesda, its an MS error.

http://www.gamesas.com/topic/1394715-npcs-not-displaying-clothingarmor-french-german-spanish-italian-release/

From the sticky right at the top of this forum, if people bothered to read it.

People did read it but people also called the support hotline, and they said they are currently waiting for a patch from Bethesda.

» Fri Nov 16, 2012 4:37 am

People did read it but people also called the support hotline, and they said they are currently waiting for a patch from Bethesda.

» Fri Nov 16, 2012 1:02 am

Support is not up to speed on every problem, they give stock answers to known issues. The support hotline staff are not privy to the information from Microsoft, especially when it involves the LIVE network itself.

You dont "patch" a mis-match error, you reload them (patch/DLC's) for the correct countries and inform owners to re-download the data.

» Thu Nov 15, 2012 11:21 pm

No. You are not entitled to anything. You are at no disadvantage because its a single player game.

Its a product you are wanting to buy, when its available you can buy it. This is like whinging that your DVD movie wont be availble for a month and demanding extra scenes. Not gonna happen.

And you are not entitled to anything at all.You are not the law or the european constitution.Your post is invalid.

» Thu Nov 15, 2012 11:06 pm

Support is not up to speed on every problem, they give stock answers to known issues. The support hotline staff are not privy to the information from Microsoft, especially when it involves the LIVE network itself.

You dont "patch" a mis-match error, you reload them (patch/DLC's) for the correct countries and inform owners to re-download the data.

So they don't know but you do? :wink:

Perhaps you should help them out and speed things up a bit, since you seem to have all the information and know exactly what's going on?

» Fri Nov 16, 2012 11:08 am

Support is not up to speed on every problem, they give stock answers to known issues. The support hotline staff are not privy to the information from Microsoft, especially when it involves the LIVE network itself.

You dont "patch" a mis-match error, you reload them (patch/DLC's) for the correct countries and inform owners to re-download the data.

The Dawnguard add-on. "He's dead, Jim."

» Fri Nov 16, 2012 6:52 am

So they don't know but you do? :wink:

Perhaps you should help them out and speed things up a bit, since you seem to have all the information and know exactly what's going on?

Well yes because I know what a mis-match error is and have had to resolve them before on 360 and other platforms. You cant "patch" it because the contents of the data is for the wrong country. You need to remove and replace the data with the correct version for that language type.

» Fri Nov 16, 2012 12:04 am

So they don't know but you do? :wink:

Perhaps you should help them out and speed things up a bit, since you seem to have all the information and know exactly what's going on?

Its the same exact thing that happened to us PC users a month ago. They had a version mismatch with the CK and all new armors were invisible. It was fixed within a few days by rolling back the mismatched version. The reason its taking slightly longer for you guys is likely due to politics with MS and their patch-policies. They don't just let developers update a game whenever they please, there is a process they have to go through. Whereas on PC, the process requires a lot less hoops to jump through with regards to patching, so it was a fairly quick fix.

Bethesda should have checked twice before updating, yes, but the delays are certainly not entirely their fault.

» Fri Nov 16, 2012 5:07 am

Its a patch mis-match error that is not the fault of Bethesda, its an MS error.

http://www.gamesas.com/topic/1394715-npcs-not-displaying-clothingarmor-french-german-spanish-italian-release/

From the sticky right at the top of this forum, if people bothered to read it.

So why can not we give compensation? I would welcome.. We Xbox and Playstation User havn't the Creation Kit, we can't mod our own stuff...

» Fri Nov 16, 2012 8:45 am

So why can not we give compensation? I would welcome.. We Xbox and Playstation User havn't the Creation Kit, we can't mod our own stuff...

I am an EU XBox user I dont have the CK or mods.

The law in the EU is such that if you purchase a product and its defective the only thing you are entitled to is a working replacement or a full refund. Thats it, nothing else. If the defective product causes seperate issues (ie breaks something) thats another matter entirely, and seperate a legal process. That would be compensation for damage or injury caused directly by said defective product.

In the case of DLC, there is no compensation because it will not cause injury (its software) and any "damage" that may arise from usage is the resposability of the end user as stipulated in the EULA or TOS.

» Thu Nov 15, 2012 9:44 pm

So why can not we give compensation? I would welcome.. We Xbox and Playstation User havn't the Creation Kit, we can't mod our own stuff...

If we asked for compensation for every issue in a Bethesda game, they'd be out of Business.

I kid, I kid.

The reality of the situation is Bethesda, at the end of the day, isn't truly obligated to even try and fix any of the errors in their product. Back in the day, if you had an issue with a video game, there was no patch to wait for. You had to call the business on the phone and jump through hoops to even attempt at getting something resolved. Usually, you didn't.

Does it svck you have to wait even longer for a working product? Yeah, but that doesn't mean you should expect them to give compensation for it. Getting the fix at all should be enough.

» Fri Nov 16, 2012 3:28 am

I am an EU XBox user I dont have the CK or mods.

The law in the EU is such that if you purchase a product and its defective the only thing you are entitled to is a working replacement or a full refund. Thats it, nothing else. If the defective product causes seperate issues (ie breaks something) thats another matter entirely, and seperate a legal process. That would be compensation for damage or injury caused directly by said defective product.

In the case of DLC, there is no compensation because it will not cause injury (its software) and any "damage" that may arise from usage is the resposability of the end user as stipulated in the EULA or TOS.

I know, but I would welcome. I think it's a great idea to give us extra weapons, because we can't mod our own armors, houses, weapons....

» Fri Nov 16, 2012 12:15 pm

If we asked for compensation for every issue in a Bethesda game, they'd be out of Business.

I kid, I kid.

The reality of the situation is Bethesda, at the end of the day, isn't truly obligated to even try and fix any of the errors in their product. Back in the day, if you had an issue with a video game, there was no patch to wait for. You had to call the business on the phone and jump through hoops to even attempt at getting something resolved. Usually, you didn't.

Does it svck you have to wait even longer for a working product? Yeah, but that doesn't mean you should expect them to give compensation for it. Getting the fix at all should be enough.

I demand no money... it would be nice when Bethesda give us a little in-game conetent.

» Thu Nov 15, 2012 10:05 pm

If we asked for compensation for every issue in a Bethesda game, they'd be out of Business.

I kid, I kid.

The reality of the situation is Bethesda, at the end of the day, isn't truly obligated to even try and fix any of the errors in their product. Back in the day, if you had an issue with a video game, there was no patch to wait for. You had to call the business on the phone and jump through hoops to even attempt at getting something resolved. Usually, you didn't.

Does it svck you have to wait even longer for a working product? Yeah, but that doesn't mean you should expect them to give compensation for it. Getting the fix at all should be enough.

I don't want my money back because besides the mismatch the DLC is amazing, I know it because I spoiled it on YouTube