Reload an earlier save.
Know that misuse of the console and its commands may not bode well.
Here's a question for you... I killed a Frost Dragon [now I've reloaded and killed this dragon 6 times with no change] and I can
not absorb its soul. I tried to use player.setav dragonsouls 1 and it does not work. Do I have to reload an earlier save, ignore the dragon, and come back later to try to get the soul and the word? [this is Bonestrewn Crest, am I not getting the soul because it's a bounty I haven't taken yet?]
Secondly... is the console not working for that because I play with Steam offline?