I had my pre-order bonus stuff and was at level 5 for the multiplayer part of the game. I finally, after receiving the message "Connection Lost To Host Server" a zillion times, was able to get into a game. It put me at level 1, and there were no upgrades available, the weapon content stuff was locked.
The first time I was in I was able to apply everything, level 5, weapons customization which we get with the pre-order. I could not connect to any game. So I quit out. Went back in. And all my Level 5 stuff was gone and my 'nicknamed' character was level 1.
How are we supposed to get that back?!!