First, I'd like to start by saying that I think the basis of a good MMO should be a real sense of community. I'm turned off by most modern MMOs because they emphasize solo play, and even with dungeon groups you enter a queue and wait around to be matched with a random set of players. I don't know if ESO will be like this, but I pray it's not. Making friends and enemies is what makes the traditional MMO so fun imo, and I feel that instance queues that match us up randomly is a terrible feature that detracts from the sense of community. Another thing that bothers me greatly is that in games like WoW, communication is not allowed between the teams. Your enemies are just as important to the community as your friends, and inability to speak to them results in a watered down gaming experience.
I've also been reading some worrisome things concerning the PvP in this game; namely that it will be limited to one area of the map and everything is sort of instanced. I'm no hardcoe PKer but I've always played on the hardcoe pvp servers because, again, limiting the ways you can interact with one another is often a great way to ruin a game. Playing on the hardcoe pvp servers in other games allowed me to have some very unique experiences, like roleplaying a pacifist in a "dog eat dog" environment. From what I read there won't be separate servers (just one big one), so the possibility of a server that allows true world pvp everywhere is out of the question. I'm hoping the pvp area is where most of the game takes place, at least high level.
When I first heard about this game a long time ago, I got really excited thinking I would be able to finally play a decent MMO with player-made custom classes. The more I read about it though, the less likely this seems. From what I can gather, there are basically 12 classes (3 sub-classes for each of the 4 classes) that can only really be customized by choice of armor and weapon. This is a far cry from what I envisioned, as I first thought I'd finally be able to play the priest/bard class I've always dreamed about. Basically a class nearly useless in solo play, but highly sought after for groups.
Anyway, some questions and the TL/DR:
1. Are there dungeon queues, and the like? What else can be said for the sense of community in this game?
2. Is communication between teams limited? If so, how?
3. How limited is PvP? Is the PvP area where all of the high level content is, or at least a good portion of it?
4. How exactly will players be able to customize their characters beyond choosing from 12 subclasses and picking armor/weapon combinations?
5. Will playing a pure healer be viable? What about (my dream class) of a class whose first priority is to heal, second is to improve the effectiveness of allies, and third is to deal melee damage (very weak dps, but uses dual weild or bow)?
I hope that ESO is the game for me, but it's starting to sound like just one more hand-holding experience that shuns community while focusing on solo play and faceless allies/enemies. Please tell me I'm wrong.