Minimum System Requirements
Windows XP, Windows 2000, Windows XP 64-bit; 512 MB System RAM; 2 GHz Intel Pentium 4 or equivalent processor; 128 MB Direct3D compatible video card and DirectX 9.0 Compatible driver, 8x DVD-ROM drive; 4.6 GB free hard drive space; DirectX 9.0c (included); DirectX 8.1 Compatible sound card; Keyboard; Mouse.

Recommended System Requirements
3 GHz Intel Pentium 4 or equivalent processor; 1 GB System RAM; ATI X800 series, NVIDIA GeForce 6800 series, or higher video card.

Version 1.2.1 Required
On Xbox 360, version 1.2.1 of Oblivion is required in order for the Shivering Isles expansion to function correctly. You must be connected to Xbox Live when attempting to launch Oblivion, for the automatic update to take place. More details below, in Xbox 360 Specific Issues.

If you are experiencing problems with your game you can contact our Technical Support at 410-568-3685 (9:00AM to 5:00PM EST Monday through Friday, excluding holidays), visit http://support.gamesas.com, or email [email=support@gamesas.com]support@gamesas.com[/email]. These are the quickest ways we can address your individual concerns. Please note that our technical support may not be able to assist you in situations on the PC where mods may be affecting your game. In that case please check the http://www.gamesas.com/bgsforums/index.php?showforum=25 for updated versions of your mod. Also please note we don't provide support for Xbox Live and Xbox Hardware issues. These issues should be directed to Microsoft and their Xbox support http://support.xbox.com/.

Direct2Drive and Shivering Isles
If you install a Retail copy of Shivering Isles over Direct2Drive Oblivion, the game will require a retail Oblivion disk to run. To remedy this situation you will need to get the "Oblivion Shivering Isles CD Compatibility Fix" from Direct2Drive. It is available at http://www.direct2drive.com/patches/. http://www.direct2drive.com also sells the North American release of Shivering Isles, which is compatible with both the Retail and Direct2Drive versions of the game.

Content will not enable, or multiple assets are missing
We are aware that some people are having compatibility issues with third party, or user created mods and Shivering Isles. Please note that we cannot officially support any user-made mods for Oblivion, however we do want people to be able to enjoy their games. Here are some troubleshooting steps that seem to be fairly effective in eliminating some of the most common issues.

If you have been playing with mods installed please try these steps to eliminate any problems caused by the mods.

• Backup all save files located in /My Documents/My Games/Oblivion/Saves/ to a separate folder.
  
• Backup, or have some method ready for reinstallation of any third party or user created mods that you have.
  
• Uninstall Oblivion
  
• Delete any folders left behind such as C:\Program Files\Bethesda Softworks\Oblivion, and My Documents\My Games\Oblivion
  
• Reboot your computer
  
• Reinstall Oblivion (there is no need to install patch 1.1 or 1.2 at this point)
  
• Install Shivering Isles
  
• Install the Shivering Isles 1.2.0416 Patch from http://www.elderscrolls.com/downloads/updates_patches.htm
  
• Copy your old saves into /My Documents/My Games/Oblivion/Saves/
  
• Load Oblivion
  
• Load an old save file and ensure that the save file load properly.
  
• Wait 24 to 48 hours in-game then fast travel to a location near the Niben Bay, just east of Bravil. You should get a quest notification, or at least be able to see the island when looking due east from the Bravil Stables.

If you have had success with the steps above, it may be a good idea to install any third party or user created mods that you have, one at a time, or in small groups, checking to make sure that you have not lost functionality between each install.

Missing Dialogue or "I Have No Greeting"
The portal between the Cyrodiil and the Shivering Isles is used to set a number of variables within the game. Using third party mods, or console commands, that bypass this portal or move you between the two realms instantly will likely lead to missing dialogue, along with a host of other unforeseen issues. Vista Compatibility

It should be noted that Oblivion and the Shivering Isles expansion are not officially supported on Windows Vista. Most attempts to run Oblivion and Shivering Isles on Vista are problem free. However, some users have reported that they have had success solving an issue in which the Shivering Isles content is not enabling correctly in game by attempting the following:

• Fresh Installation of Oblivion and Shivering Isles
  
• Running Oblivion in Windows XP SP2 Compatibility Mode
  
• Running Oblivion as Administrator
  
• Disabling Visual Themes and Desktop Composition

For more information, the original thread can be found http://www.gamesas.com/bgsforums/index.php?showtopic=663789&st=60#.

Content doesn't enable, or assets are missing
Some users are having issues with the Shivering Isles content enabling properly. Please note that Shivering Isles requires the latest Oblivion Title Update from Xbox Live, as mentioned above. If you are experiencing an issue with a hang on the "Loading Extra Content" message for 360 or the content isn't enabling, it is likely because you do not have the 1.2.1 update. You can verify that you have the latest Title Update with the following steps:

• At the Main Menu, press Start, and select Options
  
• Select Video
  
• Observe the bottom left corner of the Video Options screen, if it says Version 1.2.1, you have the latest Oblivion Title Update, otherwise you do not.

If you do not have the latest Title Update, you can get it 3 ways.

• You can either sign on to Xbox Live and download it before playing Shivering Isles.
  
• If you own Oblivion Game of the Year, insert disc 2 and select Yes when the disc asks to install the update. Disc 2 requires you to install the title update first before allowing you to install Shivering Isles or Knights of the Nine.
  
• If you own Shivering Isles standalone disc, insert the Shivering Isles disc and select Yes when the disc asks to install the update.

If you have the latest Title Update and you are still having issues, you might be having problems with Xbox Live? see http://support.microsoft.com/kb/911198/en-us

If you have the latest Title Update and it still isn't working, there are a few things you can try to fix the problem yourself:

You can verify whether or not the content has enabled by taking any character and Fast Travelling to the Bay Roan Stables just outside of Bravil, and swimming almost straight eastward across the Niben Bay? if the content has enabled properly, you should see an island with a large doorway somewhere near the center of the Bay (just above the 'L' in Bravil, on the world map).

You may have a dirty disc? you can try to clean it with the steps mentioned here http://support.microsoft.com/kb/816785/en-us depending on the scope of your problem.

It may help to redownload the latest Oblivion Title Update from Xbox Live ? if you are not receiving a prompt to download a Title Update when you start Oblivion and are logged on to Live, try the following:

• At the Main Menu, press Start, and select Options
  
• Select Video
  
• Observe the bottom left corner of the Video Options pane, if it says Version 1.1, 1.2 or nothing at all, you do not have the latest update and may need to troubleshoot your Xbox Live connection
  
• If it says Version 1.2.1, or you know your Live connection is working from the step above, you may want to clear existing game updates (please note the steps below will remove ALL game updates currently on your system, and that if you have downloaded any auto-updates for any other games, they will need to be downloaded again when you play them)
  
• Go to the Xbox Dashboard, select the System blade, and select Memory
  
• Highlight the Hard Drive symbol, and press the Y Button
  
• Press the following buttons in order? X, X, Left Bumper, Right Bumper, X, X
  
• A notification dialogue will ask for confirmation that you want to perform maintenance on your Xbox 360 Storage Devices, select Yes
  
• After the maintenance is completed, restart Oblivion while connected to Xbox Live and you should be prompted to download an automatic game update? accept this update
  
• Verify at this point that the game should be working properly, if the update download succeded

It may also help to redownload the Shivering Isles content from Xbox Live. You can do this by doing the following:

• Go to your Xbox Dashboard, select the System blade, and select Memory
  
• Select the Hard Drive, or wherever Shivering Isles is stored
  
• Select Games
  
• Select Oblivion
  
• Select "Shivering Isles, Downloaded Content"
  
• Select "Delete"
  
• And finally redownload Shivering Isles as you did initially

You can also attempt to clear the Xbox's game cache by holding the 'A' button as the game boots. Press and hold 'A' as soon as you turn the console on.

Please Note: The console's time and date need to be correct when the game's update and Shivering Isles are installed. Many times, especially when not connected to Xbox Live, the Xbox 360 will revert back to its default time and date, being 11/2005. This causes error with the content as both the expansion and update were not yet available. Please follow the below steps to reinstall both Shivering Isles and the 1.2 update with the correct time and date:

• Ensure that the console's time and date are correctly set
  
• Start the Xbox without a disc.
  
• Go to the System blade
  
• Access Console Settings, then Clock
  
• Set the Date/Time and Time zone correctly

Delete the Shivering Isles data off of the Xbox 360 hard drive:

• Go to the System blade
  
• Access Memory, then select the hard drive
  
• Select Games, then scroll down and select Oblivion
  
• Delete Shivering Isles from the listing

Content doesn't enable, or assets are missing when I download Shivering Isles from PSN
Some users are having issues with the Shivering Isles content enabling properly. Make sure you run the Shivering Isles package after downloading it from the Playstation store. When you first run Oblivion, you should then see an install bar appear as Shivering Isles is installed to the Oblivion game data folders. The install only occurs the first time. Once Oblivion starts, you can continue with any save or start a new character.

Is the NTSC version of the Shivering Isles standalone disc compatible with the PAL version of Oblivion?
No. For PAL markets, Shivering Isles is available on the PAL version of Oblivion Game of the Year (all languages).

I cannot locate the Shivering Isles within the US PlayStation Store.

Here's some simple steps to follow:

• Enter the PlayStation store from the PS3 XMB
  
• Select Add-Ons
  
• Select Disc-Based Game Add-Ons
  
• Navigate through the available add-ons until you locate The Elder Scrolls IV: Oblivion - Shivering Isles
  
• Pay for the expansion, let it download.