Did any CD's come with it? A setup disk perhaps?
...or maybe a folder with the name "utilities" or "extras" on your local storage drive, that you can install manually !!!!!
i want to know exactly your laptop, it is perhaps the VGN-AR31M ???
I look on it....if i find something i let you know !!!!!
maybe you referring to the Dvgate (Plus) software, that you can download from sony, but you must know your laptop model....
you can look here: http://vaio-online.sony.com/prod_info/software/dvgate_plus_v2_1/