"The DLC and the associated title update are still in submis : Othor Games

» Sun May 13, 2012 9:11 pm

I'm really confused as to where you're getting this "lawyer speak and politics" nonsense. Nor did I imply that you're the one who said anything about a guarantee. I was stating that nothing was guaranteed to us, at all, meaning; we were not told of any solid information outside of receiving (at an undisclosed time, only a rough estimate) DLC. That is it. They didn't promise to everyone we'd be getting it June 20th, or whatever date you wanna pick for the example. If they had told us it'd be out at that time, and it wasn't, then didn't say anything for a month... I'd get it. That's annoying. But that isn't the case.

There you go, confusion lifted. ( relevantly unnoticeable towards the masses vague wording so they can be all like "oh lulz we didn't say exactly that so we safe") The fact is it doesn't matter if they didn't promise a specific date. They stated a specific window of release (Early July) in one of their blog posts and when the time past, it took them a bit to respond to the community. That is bad handling of the situation. Although the DLC was already in Sony and Xbox hands, they "had" to at least say something on the matter, since that window was now... well out the window.

And it has nothing to do with it being free or "owed" to you.

My point being; this DLC is STILL a gift. It is free because the developers are SORRY for the community's disappointment in receiving a slightly broken game. My "Birthday Gift" example still holds its point, as well as the fact that was no specific time given.

And like I said it doesn't matter if it is free or not. It ain't about monetary value here, but their credibility on the matter.

As I said, I don't care if you're upset. That isn't the problem. The problem is the obscene reaction from the majority. Pure out-rage and cursing at the company.

It is not your problem to care if I'm upset or not. It is Bethesda or Splash Damage to care, since I'm not your customer, but theirs.

I honestly don't blame the company for taking their time with this... There are MANY reasons it could have been delayed, all to our benefit (with few exceptions). Maybe they wanted to take a bit more time to polish it up or squeeze in a bit more tweaks to the game. Maybe they DID finish it in June and throw it to Sony and Microsoft, but something went wrong with them. Maybe their agreement was somehow botched.
The company is working for us in this case, and a majority of the community is cursing them for that?
Ridiculous.

Like I said it was already in Xbox and Sony's hand. It is true that it was the console company's fault for not releasing it in the window, but it is ABSOLUTELY Splash damage and Bethesdas fault for not updating us on time when the window past by. I mean they did a good job of that during the first delay. Heck we even gpt a blog update telling us it will be in early July, instead of the June prediction. They just fell off the customer support wagon somewhere in July

My main points;
-Beyond the customer service of the store we purchased the game from, these developers and companies owe us NOTHING. You paid the price already, whether you agree with it in hindsight or not.
I thought you said this was nothing about owing us anything. (refer to blue above) So is it they owe us nothing or is the question of owing us nothing not even part of the equation?

-The DLC is a GIFT. And you're acting like children because you didn't get it when you wanted it.

Irrelevant towards the point I made.

-On that note, the DLC was never given a specific date of release, therefore - it was NOT a guarantee on the company's part when they could get it out.
It was given a specific window (Early July) which is restricted by an actual date (July 15).

-This gift is free to us - as in; YOU HAVE NOT PAID FOR ANYTHING YET. You are NOT entitled to any services as of this point.
Just to repeat my answer above, since you basically repeated this point. This is irrelevant.
-I'm more than certain the developers busted their asses trying to get this to us. It has nothing to do with incompetence. (I challenge any of you to do it better.)
Irrelevant. Most devs bust their ass to get things done. This is a question of credibility on how they handled customer support after the release window.
-Most of these delays were more than likely for OUR BENEFIT.
The first delay was for our benefit. The second delay was because of Sony and Microsoft. Yet again it is irrelevant towards the credibility argument.
-I'm still confused about the "lawyer talk and politics" thing.
Refer above

» Mon May 14, 2012 2:25 am

LOOfah
the free dlc is an indicator that the product was not up to scratch...so...yeah Ithink we are entitled to some customer service ....just as i would if my Stephen King novel was missing pages...not for eternity... just until they fix their screw up.

and as i stated previously the real problem here is a communication fail

why wouldthe delay be affecting all platforms ? ....some backlog at Sony I understand but pc and xbox too?

Honestly, if you got a book with missing pages you only have two options:
1. Go to the book store and complain that your product was damaged when you got it.
-or-
2. Assume that's how the author intended it.

Once you've purchased the product in its current state, you've made your decision. There is nothing owed to you beyond that point. You either should have waited for some reviews or returned the product if you weren't content.

I understand that everyone is upset that Splash Damage didn't communicate "quickly enough." But they are trying to do many things at once, they are a COMPANY. They can't make everyone happy. Be happy we even GOT updates at all. A lot of places don't even bother (and this goes for many other industries). As I said, my issue isn't with the fact that people got upset. It's merely the fact that so many people overreacted to an extreme, going so far as to insult Splash Damage and its employees directly and personally. There are plenty of variables in this equation here, folks, and we simply don't know all of them.

@Hot-Wire: I'm done arguing with you. All my points were very much relevant and your only argument for anything I said was that it wasn't. Simply because you can't understand my points, does not make them irrelevant. I'm sorry it doesn't pertain to one specific point you made (this random "credibility" garbage), but I REPLIED to many of your other points.

Yes, they're credibility and PR have been affected by this. But no, it is not as terrible as some of you are treating it. And it is in no way necessary for them to keep us posted at every little development. We got updates, it shouldn't matter if it was WHEN YOU WANTED (my main point).

Sorry, you've wasted both our time.

» Mon May 14, 2012 7:02 am

Likewise to you. You keep bringing up points that were indeed irrelevant towards a credibility argument that this is going nowhere. It's like owning a cat that constantly attacks you, but the reason you keep it is because "dawwwww but it is sooo cute, that trumps everything!" I'm done as well.

» Mon May 14, 2012 5:22 am

Likewise to you. You keep bringing up points that were indeed irrelevant towards a credibility argument that this is going nowhere. It's like owning a cat that constantly attacks you, but the reason you keep it is because "dawwwww but it is sooo cute, that trumps everything!" I'm done as well.

... It didn't originate as a credibility argument, which is the issue here, Hot-Wire.

» Mon May 14, 2012 1:04 am

... It didn't originate as a credibility argument, which is the issue here, Hot-Wire.

Yeah it did man

Just to quote the first thing I wrote.

It's not pathetic, but totally understandable for people to get mad when something that has been stated by the devs would happen, but didn't without the devs saying a word until a few days later. People get mad,

I was questioning the way they dealt with customer support, which was sub par.

... and I thought you were done. Wanted the last word eh? *Not on my watch

*

» Sun May 13, 2012 5:52 pm

... It didn't originate as a credibility argument, which is the issue here, Hot-Wire.

Yeah it did man and I thought you were done. Wanted the last word eh? *Not on my watch

*

Never ending argument is never ending. :facepalm:

» Mon May 14, 2012 6:36 am

Never ending argument is never ending. :facepalm:

http://www.youtube.com/watch?v=S1XKW2woq0s&feature=related

» Mon May 14, 2012 2:33 am

@ NigelDocker
I can't reply fully but ill say this. I agree mostly* with your anology but that is not the case in real life.
As the title of this thread states, it is not the 'cooks' fault that your food is late but the 'waiter'. The food is already prepared and you are just waiting for the waiter to deliver it to you

» Mon May 14, 2012 6:18 am

@ NigelDocker
I can't reply fully but ill say this. I agree mostly* with your anology but that is not the case in real life.
As the title of this thread states, it is not the 'cooks' fault that your food is late but the 'waiter'. The food is already prepared and you are just waiting for the waiter to deliver it to you

But thats the thing. Its the Cooks's and waiters fault that I havent had any update which is a huge p1ss take inh this anology and replies to real life, you missed the point a little its not about waiting but the huge lack of communication

» Mon May 14, 2012 3:54 am

... you missed the point a little its not about waiting but the huge lack of communication...

So it has been communicated, voiciferously, and ad nauseum - the fact that the continual flame-baiting has gone unheeded has not been detrimental to your jihad ;-p

I 'm not in total disagreement with NigelDocker, just sick of being bludgeoned to death by the unpalatable reality of the undeniable.

» Sun May 13, 2012 11:52 pm

But thats the thing. Its the Cooks's and waiters fault that I havent had any update which is a huge p1ss take inh this anology and replies to real life, you missed the point a little its not about waiting but the huge lack of communication

the whole cook and waiter thing is not a good way of explaining it. its a simple case that splash damage have said its not in there hands anymore. if they gave you a date before they had one them-self then that would be bad customer relations. they will get told when it will get released and then they will post it on there site to let everyone else know. i don't know why people have a problem with this. do you want them posting on there site everyday "sorry still no news yet" would that make a difference to you. or do you honestly think that splash damage have already been given the go ahead to have the DLC released and are just having a laugh seeing how long people will hold out before people start committing violent crimes against them. get real people this thread is getting old now.

» Sun May 13, 2012 3:29 pm

"sorry still no news yet" and...

[img]http://www.tumblr.com/photo/1280/1477632931/1/tumblr_lbcljaJwGP1qcsqrs[/img]

» Mon May 14, 2012 7:23 am

the whole cook and waiter thing is not a good way of explaining it. its a simple case that splash damage have said its not in there hands anymore. if they gave you a date before they had one them-self then that would be bad customer relations. they will get told when it will get released and then they will post it on there site to let everyone else know. i don't know why people have a problem with this. do you want them posting on there site everyday "sorry still no news yet" would that make a difference to you. or do you honestly think that splash damage have already been given the go ahead to have the DLC released and are just having a laugh seeing how long people will hold out before people start committing violent crimes against them. get real people this thread is getting old now.

No... it really is.. I dont know why peoploe keep missing the point... its not about the DLC or food being late... but the Devs/Waiter/Cook knowing for a fact in advance that it is goingto be late and not letting the customers know... and then still not letting the customers know after and just ignoring them. Its a p1ss take in real life, a company wouldnt have the nerve to do such a thing, but when its like this with SD/Bethesda they can just hide away and not care becasue its out of the customers hands, they dont haveto update them like they should and easily could and just ignore them, something only a bad company who dosent care for tis customers do.

"People have the right to complain about this....
Like hot-wire said its like ordering something from a restureaunt [even if it is 'free' or a complimentry meal because you are a past customer, oh and your food was mouldy] then waiting 45 minites and then the waiter saying "sorry your order is expected in another 45 minites, but heres a picture of your food" So your like ok... ill wait then. Then 45 minites later you still have no food... and nobody has told you anything about it even with other people asking, so you go and ask where your food is, and you just get ignored.....wtf, I know many people that in person would RAGE lol, its very disrespectful to say the least.
If you havent already left the resturant then you very much have the right to complain. Anyone who doesnt complain, or is delusional, or tries to justify them doing it because "the food isnt coming so why let us no? its still not coming yet, why complain?" are just mugs in my opinion, have your opinion about people who complain, but it doesnt change these people very much have the reason to complain, maybe if they wern't complaining they would even still be here..... so be thankfull for that, would you rather them not even play the game anymore? These people dont like being mugged off... let them complain the the company hasnt given them any reason not to when they eaisly could have..... "

» Mon May 14, 2012 3:43 am

No... it really is.. I dont know why peoploe keep missing the point... its not about the DLC or food being late... but the Devs/Waiter/Cook knowing for a fact in advance that it is goingto be late and not letting the customers know... and then still not letting the customers know after and just ignoring them. Its a p1ss take in real life, a company wouldnt have the nerve to do such a thing, but when its like this with SD/Bethesda they can just hide away and not care becasue its out of the customers hands, they dont haveto update them like they should and easily could and just ignore them, something only a bad company who dosent care for tis customers do.

"People have the right to complain about this....
Like hot-wire said its like ordering something from a restureaunt [even if it is 'free' or a complimentry meal because you are a past customer, oh and your food was mouldy] then waiting 45 minites and then the waiter saying "sorry your order is expected in another 45 minites, but heres a picture of your food" So your like ok... ill wait then. Then 45 minites later you still have no food... and nobody has told you anything about it even with other people asking, so you go and ask where your food is, and you just get ignored.....wtf, I know many people that in person would RAGE lol, its very disrespectful to say the least.
If you havent already left the resturant then you very much have the right to complain. Anyone who doesnt complain, or is delusional, or tries to justify them doing it because "the food isnt coming so why let us no? its still not coming yet, why complain?" are just mugs in my opinion, have your opinion about people who complain, but it doesnt change these people very much have the reason to complain, maybe if they wern't complaining they would even still be here..... so be thankfull for that, would you rather them not even play the game anymore? These people dont like being mugged off... let them complain the the company hasnt given them any reason not to when they eaisly could have..... "

But the cook is already done, its just the waiter got knocked out and the cook is too busy cooking to come and tell the poor people at table 4 the bad news......sounds like my local pub!

» Sun May 13, 2012 6:19 pm

It will come... Patience is tough at this point but I'm willing to hang-in there just a little longer.

» Mon May 14, 2012 12:59 am

It will come... Patience is tough at this point but I'm willing to hang-in there just a little longer.

Well! Fallout:NV Old World Blues add-on is out! Now to see if Agents of Change appears today...

If not this game is as good as GameStop's...

» Sun May 13, 2012 4:00 pm

But the cook is already done, its just the waiter got knocked out and the cook is too busy cooking to come and tell the poor people at table 4 the bad news......sounds like my local pub!

Lol yes, in real life and in this situtation no doubt would the waiter be knocked the F out lol. Same as if SD/Bethesda ran their buisness at face value instead of behind the scenes hiding away they wouldnt even think of doing this.

But the thing is the cook isnt just busy cooking... The food is done and he may be preparing some more food but there are many cooks and all have time to do other things and have a few seconds to tell people whats going on but just act arragont and ignore them like they dont need to know anything even though these people are the reason for their jobs and they are losing people.

» Sun May 13, 2012 3:03 pm

Can we quit with the terrible restaurant anologies? You're getting off-topic. If you don't stop, I'll probably end up pushing you into the sea.

» Sun May 13, 2012 3:09 pm

Can we quit with the terrible restaurant anologies? You're getting off-topic. If you don't stop, I'll probably end up pushing you into the sea.

And it's making me hungry... I'm pissed this waiter, chef or WHOEVER is delaying my food.

» Mon May 14, 2012 6:32 am

I want to eat a turtle

» Mon May 14, 2012 2:29 am

And it's making me hungry... I'm pissed this waiter, chef or WHOEVER is delaying my food.

An operative has thrown an EMP grenade at the stove, making the top temperature 150 degrees (F). Don't worry, when the DLC comes out a soldier can just throw a napalm grenade at it, cooking it instantly!

» Mon May 14, 2012 3:12 am

WELL...

PC whiners also got their Stats Page finally! So hopefully that means something IS happening today?

» Mon May 14, 2012 7:14 am

PC Stats are up today, but DLC is still in submission. As soon as there's more to report, we'll let you know.

Thanks for your patience!

» Mon May 14, 2012 12:46 am

(this is going to be quite a read, so grab a coffee or skip to the next post. just dun leave dat annoying msg, "Bet ppl read that!")

i was just going to comment on the restaurant anologies which according to ppl is hilarious but i've actually been a waiter at a Thai seafood restaurant right after high school and I was SD in that, I got fu*ked up sideways by the customer.

It was opening night, i just completed my crash course in serving tables, the new computer ordering system with bar code scanners was going to be tested (this restaurant had the "brilliant idea" of having a fresh seafood market by the side of the restaurant so that customers walk into the market, choose their fish and stuff, pay for it and then get routed through an interconnecting door to their tables where they're presented with a cooking style menu where, they discover, to their shock , the ridiculous prices for cooking the stuff they just bought)

Anyhoo, i took the orders from this group of extended family members (there were like 12 of em), wrote the table's number on a piece of paper (we had an amazing system), tagged it onto the basket and sent it to the kitchen where it joined other baskets dat even the frantic Thai cooks (They cudn't even speak proper English) were having trouble keeping track of them.

Needless to say, the order of customer arrivals got mixed, every customer was slowly starting to glow red, even as I tried to update their orders when the head of that large family called me up and demanded his food coz his brood was understandably starving at this point (they must've waited close to an hour by then).

I got back to the kitchen and me and the cooks cudn't find their basket or their number for that matter and no one remembered what and where it went out in all that chaos.

I still don't know how I dared to return to the table to tell him that I can't find his basket. I remember some cursing, some steam and maybe some death threats while the rest of his offsprings looked on like a hungry pride of lions.

i got back to my captain, told him, shakingly, what had happened and called it a day. My captain gave me a re-assuring look and went off to confront the customer. That's the last time i saw him.

:laugh:

he came back alright so that he can fu*k me up in return but yeah...

So the point is..... i hate to think that i'm going to turn into the very thing that scarred me for life as far as the service industry is concerned if something doesn't change here, soon.

[EDIT] Great! Just great. I had to post tis 3 minutes after Gstaff. Just imagine tis was posted 3 minutes before ppl!

» Sun May 13, 2012 9:55 pm

PC Stats are up today, but DLC is still in submission. As soon as there's more to report, we'll let you know.

Thanks for your patience!

More of this please. But I suggest you update the update thread at the top of this forum on this and other more important things to make sure any potential players that may leave have hope and want to stay.

EDIT

Ok... so you have updated the update thread [well done..] But you havent even mention anything about the huge part of what people really want to know that is late? it shows yoou have a few seconds of time and have stopped being absalute morons but can you not update about the DLC in the update thread? like I said;

"I suggest you update the update thread at the top of this forum on this and other more important things to make sure any potential players that may leave have hope and want to stay."