I haven't had enough experience with Dawnguard to know what kind of a bug this is, so I would suggest reverting to an old save.
Some other thoughts: I suppose you are still a vampire and haven't been cured? Have you spoken to everyone in the castle, just in case there is only one with the "What can I do to help?" option? Serana as a follwer is known to be buggy, do you have her as a follower, or know where she is? (If she's stuck somewhere or you are bugged with a follower other than Serana waiting for you outside the other entrance to Volkihar Castle, it may have bugged you somehow

)