wow man.... you're from bethesda? You dare say that? "Change your hood its a known issue"?
If its a known issue what about correcting it? What about even testing your games before selling it? Have you seen the completly broken dawnguard release for figs? Man... youre getting paid for that...
Calm down a bit. He quite obviously meant it as a temporary solution. The bug has been around since Vanilla and I'm certain that they're working on it, we gave it enough spotlight on the beta forums. Also, he's the community manager/admin, it isn't his job to fix bugs. If you had even tried doing a simple google search, you would have found out that the bug was around previous to Dawnguard. Don't get all high and mighty on him when it isn't even his job to fix bugs. I understand how your pixelated character in a virtual world being bald while wearing a specific hood can be life ruining, but there's no need to get all nasty.
Also, if you think restarting a new character will fix the bug, save yourself some time and don't, because it won't.