» Fri Jun 22, 2012 10:30 am
The dev's reply a lot in the support forums. I also know that they read these boards regularly, because I've seen them pop into a thread whenever it seems to highlite a genuine technical problem with the game. This is especially true if the bug can be recreated.
However, when they chime into such a thread, they usually move it to the secret tech support section that none of us bother to read, then carry on in there.
So they are around, I know they pay attention. And they probably have a fairly decent sense of what people are screaming about. There's really no point in them contributing to the debate, though, because they are going to do their own thing one way or another, regardless of what the forums are saying. However, seeing lots of threads on an issue, or a really popular thread, I know they notice those things and take them into account, for patches and for future games.
Look at their patch notes. If you notice, most of the things they fix are things that are fiery topics on the forums. It may not be the very next patch that fixes it, but they get it eventually.