Implying Engineers http://img163.imageshack.us/img163/8955/whatwouldyousayyoudoher.jpg
No, but for the people who do talk to customers to be able to tell things to customers, the engineer has to speak to someone. Outages cost money - engineers fix problems. Talking makes outage longer, talking costs money.
It's not really what we're getting at. We're faithful Fallout supporters. We dedicate ourselves to something, take off work, school, etc... and this just happens too often.
If you're talking a day off work, or school to pay a video game on release day, you're wasting your life and need to think about your priorities.