My in-laws recently moved to a new house across the street from their old one, and they had their phone service transferred. They’re using the same phone provider and in fact were able to preserve their phone number, and at the moment they’re waiting for someone to come over and transfer their DSL.

Except . . . well I’m pretty sure no one is going to come over because that is entirely unnecessary. It was my understanding with DSL that you can plug into any phone jack in the provider’s area of coverage and connect to the internet with your log-in information.

(They aren’t able to test this as they set up the computer in a room with no phone jack, so until we can get up there this weekend and move it they’re out of luck either way.)

Not sure how it works with a house, but I seem to recall that someone from AT&T had to do something at my condo building.

The phone line needs to be connected to a DSLAM/CMUX at the exchange (I think its called a Central Office in the US); at least here in the UK this isn't done by default when the PSTN (phone) service is connected, its only done when a broadband service is requested.

Again here in the UK theres almost never an engineer visit to the property for ADSL to do this (only if the line is ridiculously long or has something else out of the ordinary), its all done in the exchange; for VDSL this is always done at the moment as they install a central splitter and have to test the line as they've changed a part of the line to fibre.

Not sure if its the same where you are HD...

How was there old set up? I moved a couple months ago and went from cable to DSL...what a mistake that was :facepalm: but my DSL connection is my PC cat5'd to a box to the telephone jack.


wolf

I'll let them know it's unlikely someone will be coming out. Maybe they can find an extra long telephone cable to test their computer.


Yep, that's how it's set up (ours too). Dropping from cable to DSL, even a fast DSL, it a rude shock.

My brother moved about a mile down the street and kept the same dsl through the phone company. They told him he had to wait a week for someone to come out and setup the dsl. A week goes by and no one comes out so he calls them up. The phone company tells him it's on. All they had to do was flip a switch from a computer somewhere.

It turns out that my wife talked to them that evening, explained where the phone jack was in that room, and when they turned on their computer after plugging it in they had their internet. That's good, we'll be going up there this weekend and it always helps to have an internet connection.

That's good to hear even though DSL makes me :bonk:

wolf