And then there is taking the complaints that shouldn't go to the cashier, there are always those that would nag to the cashiers about how horrible this or that is even if it′s nothing the cashier has any control over. Like some law was passed so that stores can′t display the price on meat and milk products and while it′s a really stupid rule it′s nothing a cashier can change yet customers keep blaming them personally insulting the cashiers instead of bringing it up with those that passed the law.
Service with a smile

I know all about stupid laws, I work at a bank and constantly have to make sure we are following all the rules and regulations that make no sense to anyone who works here. I can't even count the number of times I've had to tell a customer "Yes sir I understand, but federal regulations require...", when I fully agreed that the law was poorly written and unneccesary. I was once named in a lawsuit against the bank because I'm the one who talked to the customer. I also get customers who call me and ask what Washington is going to do on a particular financial issue, like the White House calls me for input on a regular basis.
I genuinely like my job, I get to see the impact my work has on the community. But lately I'm afraid to tell people what I do because with the current economic state it automatically makes me a villain and they either want to vent, argue or never speak to me again.