Ok fellas how about I sell you something I claim works but just turns out to only partially work... I don't think it makes me emotionally troubled or any such thing to expect a finished and complete game that I can play from start to finish without waiting 2 months after I get it... if you bought a new car and it broke 3 days after you drove it off the lot wouldn't you be angry? It doesn't matter if it is a 60 dollar game or a 60000 dollar car... you should expect to get what you pay for and I didn't pay for a game where only some of the quests function like they should... you people that are ready and willing to bend over and take the crap they dish out are the reason they continue to do it more and more with each game they make... and its not I who should be ashamed but rather the spineless sheep that follow the shepherd to slaughter without a second thought should be ashamed.
Yes, I think you have the right to a working product. To use your example, if you sold me something that some what didn't work (especially in the software field, since we are applying this to a game here) and you didn't fix it
in a timely manner I would be mad. Other than that, I would just let you fix it and leave you alone. If it was a holiday, I would say "Oh well, people deserve a holiday". If you said "We are working on it and plan on starting to release updates at (x) time" I would wait until then and complain if it didn't happen after it didn't happen. Until then I would wait.
They aren't trying to scam anyone. Give them some time to fixed it. Jan isn't that bad. Furthermore, Bethesda has a history of releasing buggy games. A
history. You bought the game having the resources available to you (if you had done some work) to know this, and then choose not to buy the game.
Do some research before you buy, I bought knowing full well it -might- not work for me but in the past they have had a good record with my machine so I took the risk. If the game didn't work for me, I would honestly just say "Well, I guess I'm done with Bethesda" unless they fixed it. If they fixed it, I would always wait until they picked up the pace and watched what they do before I buy it.
The bottom line is, it takes time to fix games. It takes time to track down the bugs in the first place, and some of the bugs might be dependent on a specific chain of events only a specific number of people have done based on how they played through the game.
You all complained, and were justified, when they would not reply. You pitched a fit on the forums, they finally gave you a response. Now you're complaining that's not good enough. You all need to svck it up and wait, your game isn't going to get fixed right this second no matter how much you complain about it. If after some time into Jan they don't start fixing it, and don't start saying stuff (I mean some actual time, not a day or two) then continue complaining.
Edit: Also, FYI, the creation "kit" (I always thought it was The Elder Scrolls Construction SET? anyway) is not crap. A lot of people are waiting for that too, and there is a much smaller team working on it than fixing the game I'm sure. This is the problem with some of you people, and you make the mistake in MMOs too. People go to EVE, see them working on a new website and think the -whole- development team is focused on making a website. It couldn't possibly be they have teams of people dedicated to tasks and delegate the tasks accordingly.