I have two Windows 7 64 bit machines with Radeon graphics cards with the latest drivers and the latest version of the game.

Fallout New Vegas crashes on new game after the intro video 100% of the time on both of my machines.

Bethesda technical support refuses to reply to my E-Mail support inquiries, even with DxDiag provided.

I have been completely unable to play this game since the release date (I pre-ordered this game) and Bethesda will not even provide an apology or any form of technical support.

What options do I have of getting a response from Bethesda? Are there any organizations that I can report them to if they continue to be unwilling to provide support or a working product?

I think the e-mail support may mostly be for taking in complaints, not answering them. This forum is more what you want, so describe your problem in more detail and your fellow users may be able to help you out.

For some people doing the "verify game cache" option on Steam can clear up crash problems.

Sometimes a crash is related to a codec you have installed.

Bethesda seems to release most of its official responses in sticky'd threads, game patches, and the occasional forum post here.

Thanks for your reply. That seems like a messed up way to run a business, but will post more information later tonight.

I've dealt with their customer support 5 times now between Oblivion, Fallout, and Fallout New Vegas and have not had a satisfactory handling of an incident yet. They seriously need to fire whomever they're outsourcing to. If their games weren't so good when they actually work, I'd have given up all hope on them long ago. :vaultboy:

The game launches to the game menu properly. I hear menu audio and see things properly. I click new game, the intro video plays. I get shot, a roulette-style loading screen appears, then the game dies: The screen turns black, exits maximized mode, I get a message box stating that Fallout New Vegas has stopped working due to an access violation.

This persists after verifying the game cache. Also persists after reboot.

It doesn't seem like it'd be a Codec because the video plays just fine. It's just when the game engine starts up that the game crashes.

Here are my laptop's DxDiag results. I can provide one for my desktop as well, but I primarily want to have it working on the laptop.

------------------
System Information
------------------
Time of this report: 11/15/2010, 19:45:36
Machine name: INTEGERMAN-TABLET
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP TouchSmart tx2 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion™ X2 Ultra Dual-Core Mobile ZM-86 (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3838MB RAM
Page File: 5065MB used, 2606MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3200 Graphics
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9612)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_3045103C&REV_00
Display Memory: 1979 MB
Dedicated Memory: 316 MB
Shared Memory: 1662 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO9214
Native Mode: 1280 x 800(p) (60.163Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1047 (English)
Driver Version: 8.782.0.0
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/28/2010 20:54:02, 628224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D552-11CF-8C73-7644ADC2C835}
Vendor ID: 0x1002
Device ID: 0x9612
SubSys ID: 0x3045103C
Revision ID: 0x0000
Driver Strong Name: oem57.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.782.0.0:pci\ven_1002&dev_9612
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: ATI Radeon HD 3200 Graphics
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9612)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_3045103C&REV_00
Display Memory: 1979 MB
Dedicated Memory: 316 MB
Shared Memory: 1662 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: ACER X193W (anolog)
Monitor Model: Acer X193W
Monitor Id: ACR004F
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1047 (English)
Driver Version: 8.782.0.0
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/28/2010 20:54:02, 628224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D552-11CF-8C73-7644ADC2C835}
Vendor ID: 0x1002
Device ID: 0x9612
SubSys ID: 0x3045103C
Revision ID: 0x0000
Driver Strong Name: oem57.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.782.0.0:pci\ven_1002&dev_9612
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_103C3045&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 19:07:00, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Webcam Pro 9000)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 19:06:32, 109568 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: Cordless Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: N-Trig HID Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B96, 0x0001
FF Driver: n/a

Device Name: N-Trig HID Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B96, 0x0001
FF Driver: n/a

Device Name: N-Trig HID Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B96, 0x0001
FF Driver: n/a

Device Name: N-Trig HID Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B96, 0x0001
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Device Name: Wacom Virtual Hid Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x056A, 0x1001
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Microsoft eHome Remote Control Keyboard keys
| Matching Device ID: hid\irdevicev2&col05
| Service: kbdhid
|
+ Microsoft eHome MCIR Keyboard
| Matching Device ID: hid\irdevicev2&col06
| Service: kbdhid
|
+ Microsoft eHome MCIR 109 Keyboard
| Matching Device ID: hid\irdevicev2&col07
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Logitech HID-compliant Unifying keyboard
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid\vid_046d&class_011a&col01
| Lower Filters: LHidFilt
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn014c
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Logitech HID-compliant Unifying mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid\vid_046d&class_0004
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
|
+ Wacom Mouse
| Matching Device ID: hid\wacomvirtualhid&col03
| Upper Filters: wacommousefilter
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 41.5 GB
Total Space: 292.2 GB
File System: NTFS
Model: ST9320320AS ATA Device

Drive: D:
Free Space: 2.0 GB
Total Space: 13.0 GB
File System: NTFS
Model: ST9320320AS ATA Device

Drive: E:
Model: HL-DT-ST DVDRAM GSA-T50L ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Drive: H:
Model: ELBY CLONEDRIVE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

--------------
System Devices
--------------
Name: Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter
Device ID: PCI\VEN_14E4&DEV_432B&SUBSYS_137F103C&REV_01\4&3661896B&0&0028
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1303&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3045103C&REV_00\3&2411E6FE&1&99
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&1&A4
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_3045103C&REV_02\4&DAE2219&0&0030
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1302&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_3045103C&REV_00\3&2411E6FE&1&91
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_3045103C&REV_00\3&2411E6FE&1&30
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1301&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3045103C&REV_00\3&2411E6FE&1&98
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_3045103C&REV_00\3&2411E6FE&1&28
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1300&SUBSYS_00000000&REV_40\3&2411E6FE&1&C0
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_3045103C&REV_00\3&2411E6FE&1&90
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_3045103C&REV_00\3&2411E6FE&1&20
Driver: n/a

Name: ATI Radeon HD 3200 Graphics
Device ID: PCI\VEN_1002&DEV_9612&SUBSYS_3045103C&REV_00\4&F4E2B40&0&2808
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3045103C&REV_00\3&2411E6FE&1&9A
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&2411E6FE&1&08
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A3
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_3045103C&REV_00\3&2411E6FE&1&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_3045103C&REV_00\3&2411E6FE&1&00
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A1
Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_3045103C&REV_00\3&2411E6FE&1&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1304&SUBSYS_00000000&REV_00\3&2411E6FE&1&C4
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_3045103C&REV_00\3&2411E6FE&1&A5
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_3045103C&REV_3A\3&2411E6FE&1&A0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
Expression Encoder Screen Codec 2,0x00600800,1,1,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1639.0000
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.01.3361.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3502.0922
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3502.0922
ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.01.3361.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.01.3361.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.01.3361.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
MPC - Mpeg Source (Gabest),0x00400000,0,0,MpegSplitter.ax,1.03.1774.0000
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16648
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16648
MPC - MP4 Source,0x00600000,0,0,MP4Splitter.ax,1.03.1774.0000
Closed Captions anolysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
MPC - FLV Splitter (Gabest),0x00600000,1,1,FLVSplitter.ax,1.03.1774.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.10.0120.0015
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.10.0120.0015
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
MPC - MP4 Splitter,0x00600000,1,1,MP4Splitter.ax,1.03.1774.0000
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream anolyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
Haali Video Renderer,0x00200000,1,0,dxr.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3502.0922
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.10.0120.0015
DirectVobSub,0x00200000,2,1,vsfilter.dll,2.39.0005.0003
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,2.39.0005.0003
Expression Encoder Screen Codec 2,0x00600000,0,0,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1639.0000
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.10.0120.0015
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16648
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.01.3361.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
MPC - FLV Source (Gabest),0x00600000,0,0,FLVSplitter.ax,1.03.1774.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
MPC - MPEG4 Video Splitter,0x00600000,1,1,MP4Splitter.ax,1.03.1774.0000
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.01.3361.0000
MPC - Mpeg Splitter (Gabest),0x00400001,1,1,MpegSplitter.ax,1.03.1774.0000
Adaptive Streaming Filter,0x00600000,0,0,Microsoft.Expression.Encoder.Utilities2.dll,4.00.1639.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
MPC - MPEG4 Video Source,0x00600000,0,0,MP4Splitter.ax,1.03.1774.0000
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
Haali Video Sink,0x00200000,1,0,splitter.ax,1.10.0120.0015
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.01.3361.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60? Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61? Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

Audio Capture Sources:
Microphone (Webcam Pro 9000),0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16648
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16648
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16648

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

WDM Streaming Capture Devices:
HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Logitech Webcam Pro 9000,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
Webcam Pro 9000,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16648

Video Capture Sources:
Logitech Webcam Pro 9000,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
HP Webcam,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
Google Camera Adapter 0,0x00000000,0,0,,
Google Camera Adapter 1,0x00000000,0,0,,

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7600.16490
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16490

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

On the plus side: I really dig the menu music.

Ypou do not have the most current ATI catalyst drivers. The drivers you have are from catalyst 10.9 the current release is 10.0 which was released about 22 days or so after your drivers were last updated.

That may not help though as the game requires a discrete graphics adapter- that is not what you have. You are using Radeon HD 3200 onboard graphics (R780 chipset). Dxdiag is also not correctly reporting its availible memory even considering it should be using some of your system memory. At most it may have 128 dedicated- some laptop makers would offer a 128 meg memory mudule upgrade at the time of sale that would give the 3200 dedicated memory of its own. Otherwise it has no dedicated memory despite what dxdiag is reporting.

The X1300, while slower in terms of throughput, has 256MB minimum of dedicated VRAM as opposed to somewhere between 0-128. I suspect this is the real reason behind your crashes. I don't think, any of the ATI or Nvidia onboard graphics solutions are supported for the game and the minimum requirement is a video card (discrete graphics adapter) at least as good as the X1300.

Go ahead and try the latest drivers though and also make sure your settings are all the way turned down. You may be able to get it to run if you tweak it because as far as onboard graphics goes ytou don't have bad onboard graphics but it will not be able to run very many games that are demanding on system resources. You will also notice that your chipset was not supported for fallout 3 either.

It's frustrating but AMD's numbering scheme for discrete and integrated graphics for the 1100 through 4200 series did not really help the consumer when trying to figure out whether they were getting a faster or slower card or a discrete card at all.

Radeon 1300XT tthrough Radeon 1900 are discrete graphics cards with anywhere between 256 and 512 MB dedicated VRAM on the card- not to be confused with the mobility series for laptops either.

Radeon HD 2350 through Radeon HD 2900 XT are also all discrete graphics cards with at least 256 MB of VRAM - except for some treason the Radeon HD 2400 Pro which can sometimes have 128 which is only half as much as the HD 2350 has.

For some reason ATI decided that they would insert, with the same naming scheme, a set of on board graphics chepsets at this point

Radeon HD 3000 through Radeon HD 3300 are ON-BOARD graphics chipsets that might have at most 128MB of relatively slow memory intended to primarily be used for frame buffering - if it was purchased as an upgrade at the time of sale. It isn't really slower than the the minimum required discrete card but it probably doesn't have enough actual dedicated VRAM to load the textures at the start of the game. That's why it's crashing I think.

Is that a tablet notebook?

Have you tried setting the graphics on low? Does it still crash then?

Have you tried making Steam verify the game cache?

Yep. This is a tablet notebook with multi-touch drivers. It does the same thing as my desktop which runs an MSI ATI Radeon 4850 512MB card.

Game still crashes on low.

Thanks for the detailed explanation on my graphics card. Yeah, it's definitely integrated. I'll have to look up discrete graphics adapters and learn a little more.

Will try out the 10.10 drivers. That's funny though, since I thought I just updated last week. Maybe I ran the wrong installer.

Oh. Odd tidbit: desktop PC could run Fallout 3 just fine when it was a Vista PC. Shortly after upgrading to Windows 7 Fallout 3 still functioned. After an automatic update, Fallout 3 ceased to function on that PC, so I know the machine is or was technically capable of running Fallout 3 (and likely FO:NV since the engine is going to be extremely similar).

I did see a heck of a page file there (5065MB used).
Also ffdshow codecs installed.

Hmmm... I see a pattern developing.
I have all those games (and more) and have never contacted tech support.
Perhaps there is something about the configuration of your machines that make playing these games difficult.

Uh-huh.
But it's not your computers, right? It's the game...
I dunno friend, maybe the new patch when it's released will help you.
I hope it does!
But there's something going on here - I'm just not exactly sure what.
I would like to see the DXDiag from your main (desktop) rig, freshly booted.
It might be a bit more up to the job than your laptop...
(It's a swell laptop, don't get me wrong.)
It's just that the game is very demanding.
Immediately after the intro and the roulette wheel (where you say you're crashing) is an animation, from the first-person view, of The Courier waking up.
Everything is foggy and slipping in/out of focus, and the room is spinning (he's dizzy).
So there are heavy video effects right there - the very first ones of the game...
I think there is something, something you are habitually doing or habitually installing, that is harming your rigs for these games.
You say you've had problems going back as far as Oblivion?
I think your rig maybe clogged and needs a clean, fresh Win7 install (not a Vista upgrade).
But, I know that's easier said than done!
Or maybe there is a product that you use (maybe for your job) that gets installed on all your computers, that these games don't like...?
Hey I'm just throwing these things out there (as possibilities), but you have gotta start thinking outside the box.
Like I said, there's a pattern developing...
But hopefully we can help.
So don't despair - and it's still early days, there will be patch(es) released.
But many people can play the game flawlessly with great performance and only minor issues...
Regards

Yep. This is over 3 machines. The first handled Oblivion on XP, then died on Vista. The second handled Oblivion and Fallout on Vista, but not on Win 7. The third (this notebook) never handled anything.

My main beef is that I paid money to these guys and their tech support department ignores incoming E-Mail, their customer service department ignores complaints about tech support, and I can't even attract attention via publicly complaining about their tech support in reviews and via twitter. It feels as if they think they have no obligation to support their product. I'm okay with a "We're working on this problem", "Can you tell me more about this?", 'Please run X and give me Y back", "We're not going to support this because [we're evil / hardware spec problem Z]", etc. But no response is just absurd. You don't do that as a company, and if it does happen, you fire or reprimand the tech support representative in question, but this does seem to be a pattern that's been in place with them.

Yes, I tend to murder my PCs. I'm a software developer and I love having lots of applications open at once. Yes, I expect there to be bugs (and with Bethesda I expect there to be LOTS of bugs), and yes, I believe this is something in my configuration disagreeing with something Fallout ate, but I expect the publisher to provide timely technical support (within reason) in exchange for my financial support.

If I feel the company is not meeting their obligations, I think it is my responsibility as a consumer to alert them of this. In the event that things are not rectified, I should be more vocal about their deficiencies, especially if I feel there is a pattern of this behavior with this organization.

Background: Bethesda refused to support Oblivion on Vista after the upgrade. Okay, I buy that, it's a huge change in OS. Bethesda refused to refund or provide compensation for DLC that did not work on Vista. Okay, that's a little shady, but you don't want to be inconvenienced and your label says you're not compatible with Vista, so okay. Bethesda refuses to support Fallout 3 on Windows 7. Okay, yeah, that's technically true that FO:3 wasn't developed against Win 7 but Win 7 is very similar to Vista and they're refusing to support things while their marketing department is gearing up for New Vegas and telling me that New Vegas will work fine on the PC. That's shady, but okay. Then they release the thing and it fails due to the same issues as I was experiencing and reporting 4 months ago. That's irritating, but Fallout New Vegas is supported on my specs, so they should at least try to support it, right? I mean, I've given them the benefit of the doubt after their previous handling of things.

Bethesda doesn't seem to see it that way. In my eyes, this is dangerously close to buying a roof, discovering it doesn't work as a roof, and then finding out that the company that sold you the roof won't return your phone calls. There are regulatory organizations and consumer organizations for that sort of thing. This is much less severe of a scenario (instead of paying $50 to play New Vegas, I paid $50 to play Tech Support Hero) since a faulty game (or deficient technical support) isn't going to wreck anything, but the principal is the same.

I may very well have incompatible hardware and I can accept that, but that is something that Bethesda should tell me themselves. I cannot see any excuse whatsoever for them to not even reply to multiple technical support queries.

Bethesda's games tend to be really good, really buggy, and supported by the worst technical support I've ever seen. It's that first part that keeps me coming back and makes me want to love the company, but it's really hard to do that when they don't seem to think they have any obligation to support their customers (including if the fault is on the customer's end).

You can continue to rant or try to solve your problem, which I have pointed out in the above quotes.

Trial-and-error to play or optimize games has always been a part of PC gaming (at least in the last 10-12 years)

Yeah, I've been trying to solve the crash problem via updating my graphics driver, but at this point I'm more alarmed at Bethesda's failures as a company and that's the primary problem I'd like to solve. They surely can't be aware of how abysmal their support department is. I can't see their Public Relations department being okay with that.

So I attempt to solve both problems. :celebration:

Will reboot the thing later and try again. Doesn't seem to make too much of a difference, though whether or not it's a fresh boot or if I have umpteen apps open, which is why I didn't bother to reboot before getting the DxDiag.

Don't get me wrong, I'm appreciative of help (even edgy, hostile help), but Bethesda's actions as a company are very concerning to me and that feels like a greater problem than a crashing game.

Have you tried a clean boot?

I am not hostile, just tired of reading all this whining, in a section of the forum, where the idea is that the users help each other.

I am all for people giving the constructive feedback that Bethesda/Obsidian needs, as long as it is put somewhere useful (which, in my opinion, is definately not here).

Can understand the frustration, people just need to relax a bit - that's all.

Hi,
I have found that bethesda is very good for playable game ideas but has consistently under-tested their product and not tended to be forthcoming with effective patching. I believe that the short-term dollar is their motivator and not the longterm client loyalty. They are only going to make a low to maderate effort to resolve their buggy product if it continues to sell the way that it does. Of all the games I play Bethesda is the only one which you can count on for buggy programmng. The other games will have a few bugs but then be adequately patched.

Sadly you must rely on forums like this for client support rather than a comptent and ethical business foundation. That is the Bethesda market phylosophy and they appear to be making a decent living off of it.

Peter

What - you want one-on-one tech support from them...?
Ridiculous; not gonna happen.

That's because your fresh boot is opening umpteen apps.
Clean out your Startup folder! Turn anything/everything off! (Or better yet, prevent things from ever starting.)
Heck, I even disable Aero...
You need a clean, lean & mean PC to play, running nothing but clean Windows OS.
Dude I think it might be XBox time for you - or maybe PS3?
L8R

Due to issues on the PC with Bethesda games I'll probably only play their stuff on the 360 in the future. At least that way I expect graphics to stutter occasionally and typical console stuff.

The thing is as long as we keep buying beta products the PC game industry is going to keep on shipping them.

The problem with that is that a lot of the fun from their games comes from mods. Also, I understand that they seem to have migrated their bugs into the 360 this time around.

I'm convinced that PC is the way to go with Bethesda, but I'll never again pre-order anything from them and will make sure a demo runs on my PC first (though, not sure if they offer demos).

Plus - Buying a new 360 game entails giving Bethesda more money than I would when buying a PC game so I'm against that. I think buying from Best Buy or Amazon results in Bethesda getting less a share of the money as well (compared to Steam). But that's just the side of me that wants to boycott them wrestling with the side of me that loves their games.

See, that's the kind of statements that makes me tired, you make it sound as Bethesda (who have even not developed this game) are the worst game company out there, and I think that it is just not fair.

I don't know what kind of games other people play, but I can mention at least a dozen other games from other developers, that had just as many or even more bugs that FO:NV has at launch.

Good idea about Aero.

Yeah, I took the DxDiag while I had Minecraft and Visual Studio open. True story. :whistling:

I dispute the idea that one on one tech support is beyond expectations. Almost every game I play runs fine and of the ones that break enough that I'll contact tech support, one-on-one twitter or E-Mail support is the norm. You might have a waiting period, but it's there and I really respect those guys and their companies. Shout outs to 2k Games and Microsoft off the top of my head.

I have to agree, the tech support on these forums is pretty much non-existent. Expecting other gamers to help fix problems is a lousy route to go, especially since the problem is mostly with the game. Jumping through hoops to get one game going, when more advanced applications and intensive games work with no problem is baffling. Bethesda needs to take Blizzard as an example of good tech support. You get individual help on those forums. Compounding this is being ignored by tech support through email, which is horrible in that it effectively cuts off any sort of helpful communication between you and the company. I only see moderators, but they mostly lock threads:(

I think there is something you have misunderstood. Quoting from the FAQ: "Please note that these forums are not used for official technical support. Rather, we plan to use it to provide updated information and allow dialog between gamers to solve common problems, such as the most common problem of video or sound card drivers (or a lack of updated ones).

For technical and customer support, please call 410-568-3685, 9:00 am to 5:00 pm EST Monday through Friday, excluding holidays, visit support.gamesas.com or email support@gamesas.com. "

See it here: http://www.gamesas.com/index.php?/topic/1120441-please-read-before-posting/page__pid__16655835__st__0&#entry16655835

I know the issues about the tech support - just wanted to make clear that you should not expect "official" tech support in this forum.

So coming back to the original issue...

Did you try this?

Just did, actually. Long day. Yeah, the app continues to fail spectacularly. Aero off, fresh boot, everything killed. I'm amused that the game crashes just after you get shot in a cinematic. Irony is awesome.

I'm not looking for tech. support from Bethesda from here, was mostly looking for advice on how to get a response from them. I do appreciate the help the community is providing; it is unexpected and appreciated.

This is on your desktop right? Have you posted a dxdiag file for that one?

The particularly frustrating t hing about using a clean windows install as a solution to problems with this game is that your drivers are not nescessarily fully updated again through windows update. Also, some items like Visual C++ 2008 redistributable package are not updated automatically in many situations (along with directx for some odd reason.) I am assuming though that you did get the latest versions of directx and Visual C++ redistribuitable right after reinstallation though. If you post the dxdiag info for that computer I can try to see if there are instances of fixes need for any of the specific hardware components on there. For some specific graphics card models and even sometimes for the sound card models there can be errors and fixes unique to that hardware. It's annoying, I know.