I agree. I think the story and characters pulled me in the most - one of the few games that made me laugh and tear up a little during certain scenes. Whatever the flaws, if the story grabs me like that, it's a winner for me. I don't plan on ever trading it in

The story was a nice attempt to do something different but failed entirely. It was full of holes and disconnected me completely from my character. But that wasnt even the biggest fail in the game. Lack of choices and barely any variation in the existing ones, terrible dialogue and dialogue wheel with the same thing in three different tones, railroading in most quests, paraphrases, terrible and recycled environments, lifeless and boring city, over the top and cartoony combat and most everything else, boring fetch quests, two dimensional characters and companions who I couldnt even talk to most of the time, awful combat (waves and sky ninjas for example) and much more.
The thing I liked in DA2 was the qunari and especially the Arishok, who had great writing, but ironically I had to destroy them in the lack of a better choice.