Speaking as someone who's been on the receiving end of terrible customer service more often than I care to remember, I can only say "good". This campaign may have been vicious, but it was well-deserved.
this customer service issue is very very important
still a very young industry and still has alota growing to do
ttyhis customer servixe incident does us, the customers, good, svcks for the guy who screwed up, but at the same time i wanna tell hihm thank you