That's what ALL CSRs do. Often, they're just searching through the knowledge base. As to speak to a supervisor.
For the last time, EA isn't an evil company. If you work there, and you don't like the way they're treating you, here's your options: Talk to your boss, quit, or if they're in violation of labor laws, take them to court. They're hardly the only company that may push their employees, certainly not the only one in the game industry.
And really? they don't support their fanbase? Ruined game series? In YOUR opinion, maybe.
First off, it's almost ALWAYS a bad idea to fully listen to your community. Yes, take their ideas and feedback seriously, but in the end, it's entirely up to the developer what gets changed. And that's a fact. Game communities will ALWAYS [censored] about something, no matter how many times a developer has actually listened to them. As Yahtzee put it in his Zero Punctuation review of SWTOR: "Cows go moo, dogs go woof, MMO players go 'the PvP is unbalanced.'"
Secondly, this is the first Star Wars game EA has published, and it's arguably the best I've played. Yes there are bugs, but in a game the size of an MMO, of course there are going to be issues. I'm not familiar with the NFS series, since racing has never really been my thing. I will say that Battlefield 3 is the best of the series I've played.
I swear, you people and your hatred of EA is so illogical. You're almost worse than arguing with theists.
Anyway, back to the topic: Get the game, it's a hell of a lot of fun.
Well then, if they were just searching through the knowledge base then they would've come up with a legitimate fix for my problem as it is a well documented issue with BF3. Want proof? Hit the EA and Dice forums. Theres proof all over that what I experienced was widespread and EA nor Dice did anything to repair it.
Right, it is the first Star Wars game that EA has touched. It's also been ruined by EA's hands. If Lucas Arts were to make another SW game and it only had Lucas Arts name on it I'd buy it in a heart beat. I can forgive bugs. Hell, every game Bethesda puts out has bugs and I buy them on release day. I forgive their bugs because I spend hundreds of hours playing them because their games are enjoyable. BUT, when a game is released and BROKEN to the point where it won't run THAT my friend is UNFORGIVABLE. Battlefield 3 for me was completely unplayable, search for my thread on it. I spent over a month trying to get that steaming pile of [censored] to run. EA offered no help, Dice offered no help the forums offered no help. The only entity that helped was Gamestop because they allowed me to return the game nearly 40 days after release and gave me a full refund on the product. Oh, and I also ended up with a free copy from EA as consolation...but a lot of good it does as it still doesn't work (and yes, it was a freee copy issued to me through an EA tech).
I grew up playing EA games from NFS to NHL, back in the day they were great. The last EA game I bought prior to BF3 was NFS: Hot Pursuit (the one that came out in 2011) for the XBox 360 and guess what, if I'm not on Live I can't play the single player game. Ruined franchise. I bought a racing game I enjoyed as a child to play the SP campaign and I can't unless I'm online. WTF?
I respect that you haven't had issues with ToR or BF3. But you can't hide the fact that EA is a terrible company.
I'm a long time Star Wars fan. I loved most of the games(KotOR, Jedi Knight series, Battlefront).
What I really want to know is if it is worth it?
What are the pros and cons?
How much content is there?
Is it worth $60 plus monthly?
Every time I look for answers all I see is blind hate or blind love.
To answer your questions.
No. It's not worth it. Not for $60+ and especially not for a monthly fee [censored] that; if you want it, wait for it to hit the bargain bin. This way, when it doesn't work it won't be such a huge hit for you.
Pros? Its Star Wars. Cons? Well...it's published by EA, and it's an MMO which requires you to be online constantly...other than that...dunno...but the EA thing should be enough for you to say 'Forget it.'
As for content, well, it is an open ended MMO so it's probably got a lot, plus whatever DLC that EA wants to [censored] you for in a few months, theres that.