» Thu May 17, 2012 5:18 am
They could take a page from Blizzard's book, who are pretty much famous for their solid interaction with their customers and as a result have remarkably bug-free games. If one of their games has a bug that a player discovers, a Blizzard rep shows up and says they'll forward it to the tech team and bam, it gets fixed. I'm sure there are other devs that do this, even with small profile indie games. But this game has sold millions of copies and from what it seems, a large majority of people have severe issues with it, myself included. The fact that Bethesda is remaining silent about this is so absurd; from the interviews I've read, they've always seemed to be so stoked about their games but this whole thing says otherwise. If they really cared, they'd be in contact with their customers and always strive to perfect what they have created. They downplay whatever problems people have and throw useless patches at us, hoping we'd go away. What they need to do is come down from their ivory tower and talk to us. Say anything, say that they're aware of the issues and are working hard on fixing them, or that they have no idea why the game is broken but are figuring it out, or even "svcks to be you, thanks for the money!" Anything is better than clamming up and ignoring your customers. It's shameful.
As I said in another thread, there are times when you can see the five year development time shine through in the game, but at the same time it's confusing how in that time so many of these problems were allowed to slip by. And these problems aren't some obscure bugs and glitches someone found in some convoluded way, they're right there staring you in the face in normal gameplay. I'd sincerely like to know if this game had any QA at all. Or is it the old thing of customers being the bug testers? Seems so.
As for this forum, right now it seems to be nothing but a place for people to vent about wasting 60 dollars or whatever on something that doesn't work, with no interaction with Bethesda themselves. Maybe they think that after a while we get tired and move on, and Skyrim gets a GOTY award and that's what it'll be remembered for. But the thing is that we can't let this slide. Contact Bethesda, contact the gaming press and social media (Pete Hines is the Bethesda PR guy, @DCDeacon on Twitter) and make this into a big deal everywhere, not just on these forums. But please be civil, obviously.
It's amazing how a high profile release like Skyrim is getting away with this. Imagine if something like Modern Warfare or World of Warcraft had issues like this what kind of a PR disaster it would be for those companies.