I just wanted to clarify that's not why the topic was locked. Not because of the original statement of the thread, but due to the turn the conversation took after that.

I am ok with you no one should talk about piracy, but it's just that some of us are frustrated, I mean people paid the game 60$ (think about the people who took the collector's edition),I waited 3 hours in a line to get the game), and in the end the game doesn't even work good... I mean does not even work so much It lags.
It do not give the right to talk about piracy. But it is annoying to get 0 answers.
PS3 players waited a years since first trailer to get a look to the PS3 version, they waited, even if Bethesda didn't show any pictures, Gameplay videos. They said that the PS3 is as fine as the 360, that it's not a direct port, and that the game will be just fine. And NOW that the game is out, they act like they never knew about the problem...they were aware that the game was defective on PS3, but they said nothing.

So I have two questions:
-How are we supposed to react ?
- How can we call this ? I doubt you can answer this one because as a moderator, you must not take part in the debate.

First time poster, just wanted to say I purchased the game on both console formats and after much too-ing and fro-ing I between both games I today returned my PS3 version to EB Games for a full refund. I'm not sure about elsewhere in the world but EB in Australia have the 7 day return policy on all titles... so there should be no problem in swapping for a different version as you would be well within the 7 day's since purchase.

Just a shame that people are having to do this in the first place.

Oh no - don't get me wrong. You're certainly welcome to come here and talk about problems you're facing. Please don't think that I'm saying anything otherwise.

But yeah - anything beyond that's not for me to say.

I returned fallout new vegas (ps3) after 4 weeks and the prize dropped 35 euros in that time.. if skyrim gets borked to the state of unplayable (getting close now after 70 hours into the game) and beth wont fix the issue i am gonna make sure i get all the money i payed for it back.
Consumer law states if a product is flawed you can get full money back. (At least over here in the netherlands)

I just honestly hope it doesnt get that far.
I love skyrim.

Problem is you didn't purchase a product, you bought a license to play Beth's game. Loopholes, you gotta love em.

Hello,

could you please give us some information on how to obtain refund for the game ?

thank you

I just want to point out that this is really cheap and unprofessional on Bethesda's behalf. Since they make so much money, they should be paying you guys!

A license is still a product in the way that if it doesnt work you can get a refund.
But yes, politics are damn slow when it comes to everyting 10111011000101011

The game is awesome anyway.

Sorry, I wouldn't know. Generally it's the retailer you'd want to see about that? I'm just here to make sure no one's calling each other names or sneaking curse words past the auto-censor.
LOL!

Nah, it's a volunteer position - you're just a regular poster on the boards and then one day a mod PMs you to see if you'd want to join them. We do get some neat swag every once in a while though (and I've also got a framed thank you letter from the Beth team, to serve as an official certificate of my nerd status.)

I went to EB games I was told: They didn't want to give me my money back, so I told them to exchange the game for the 360 version, but they said no. I told them that the game is not even working for me, I mean it lags so much can't even kill dragons they said ni again...So I'm lost...60$ lost. I hope the patch will do something.

I am 40 hours in and have around an 8mb save file. I have encountered some lag around Whiterun and in very snowy areas but only after a few hours play and nothing a restart didn't solve.

When do the problems leading to it being totally unplayable begin? It is pretty annoying that there's significant drops in frame rate now and again but I haven't come across anything yet which could be considered a game breaker.

If it gets worse then I'll wait to see if any future patches can correct it before losing the nut. This is a hugely ambitious game and one I have enjoyed immensely thus far - it would be a shame to see it ruined by locks ups and lag.

I've said this before, but if you paid with a credit card, you can ALWAYS get your money back.

If the store refuses to honor your refund or exchange, just call up Visa/MasterCard/Amex or your bank and ask for the charge to be reversed. Politely explain that you were sold a defective product and that the retailer will not refund you. Simple as that.

Moreover, doing this hits the retailer with both the lost sale, chargeback fees, and the lost opportunity cost of being able to resell the disk, so if you let a manager know you're going to issue a chargeback if they deny you the refund, most will give in.

Here in Europe most people uses cash or bancomat to buy items in stores and not the credit card. Gamestop won't give me any refund anyway (unless instructed to do so, which is very unlikely to happen). Many stores like Mediamarkt (the European equivalent of Best Buy) wont even accept a credit card. I bought a Sony Bravia (1200 euros) and I had to pay cash for it (it was over my bancomat limit).

How did they not "Fix Fallout 3 and Oblivion"?? I've played both for xbox 360, PS3 and the PC. a few minor glitches hear and there but that's about it. The games aren't broken. the only one that I can think of that may still have more than usual bugs is New Vegas, but the PC version of that game is fine and 100% working.

Well if you'd like Bethesda to brunt the entire cost of the exchange/return then you should contact them about the matter and be polite but insistent. They will, of course, direct you to whichever retailer you purchased the game from at which time you'll then have the steps in place to file a BBB complaint.

People should realize that Bethesda doesn't get $60 for each copy nor does the retailer but rather the cost is comprised of everyone involved getting a cut including Sony/Microsoft/Steam. Therefore the best way to hurt Bethesda the most would be to demand the refund come directly from them and leave a BBB complaint open until said outcome is achieved.

Getting a refund from Amazon or Gamestop or wherever doesn't hit Bethesda in the pocketbook to the tune of $60 but using the BBB or a similar consumer protections service will actually cost Bethesda more than just going after a simple refund from your retailer.

And also remember that returning the game to most retailers will also result in said retailers selling the game as used thus further mitigating some of the costs. If you just want your money back then use your retailer but if you want your money back and you want to send a message to Bethesda then use a complaints agency.

Hi, I have a question I have not had any problems with the game yet. I am worried that I might. I called up Visa and said I purchased a game that is defective not the Disc that is defective and that the store will not refund my money. According to the guy I spoke to my only option is that I have to prove to Visa the game is defective. My question is how do I prove this?

I'll have you know when I went to my local store I distinctly remember not saying "Hello I would like to purchase Skyrim please and can you make sure that it will become unplayable once my save file reaches a certain size" also please stop telling people to complain this is an Issue which is on the correct sub forum I'm glad you have no problems but that doesn't mean that others don't and yes many new releases have bugs of course they do its to be expected but nothing as major as game ending ones like this.

Its also not just about the fact that we cannot play its also the fact the Bethesda have not even acknowledged we exist or that the problem does, the only sort of response you get is we are looking into the issues posted on the forums "issues?" there only seems to be one people just want a straight forward answer.

Oh please a perfectly fine game for you maybe just because you have no issues doesn't mean others don't, come down from your high horse.

LAWL her comments were removed, GG!!

I'd recommend not going that route and instead using either the retailer or a consumer complaints agency.

There are just too many bad tales of credit cards and/or banks putting holds on accounts because of stuff like this.

I wasn't making a comment that my game is perfect. I was making a comment that I just bought that game yesterday and only played for almost 3 hours so far and after reading all of these comments about the problems in this game I was worried and wondered what kind of recourse I had with visa in terms of getting my money back. Sorry if my post didnt come across like that.

Thanks for the suggestions

That comment I made above wasn't directed at you there was another user who had their comment removed I apologise for the confusion.

Sorry, not returning here. I've experienced few bugs, and nothing I couldn't live with. Just finished the main quest and had a blast - second character will hit Skyrim this weekend.