Exactly. The fact that we dont have direct, simple control over a major part of what our characters look like, especially since it wasn't an issie in Oblivion, is unacceptable. If we have choice in this game, we should be able to change basic aspects of our characters. I'm tired of everyone looking either 30-40 or 80. It's rediculous and unrealistic. It's also bad for roleplaying purposes.
I'd also say a large part of their demographic is 17-25 and while not everyone wants 'themselves' in the game, I'm betting most would like at least a PC that doesn't look 20 years older than them.
The great thing about Bethesda games is creating a character, and age is a huge part of that. There were young looking people in LOTR, and the like - they aren't all bearded, braided hair barbarians.