» Sat Jun 09, 2012 5:08 pm
Why do people assume Bethesda went with Steam for the DRM value? Much more important and obvious reasons would be the much smaller publisher fee compared to retail publishers, the services provided by Steam (Cloud saving, easy DLC distribution, integrated community, etc..), the absolutely massive userbase who are very easily advertised to, the famous Steam sales that can generate a huge boost in revenue from a game even years after release,..
As much as people here would hate to admit it, Steam is not intended as a DRM product. Steam is a counter to pirating by offering the same ease of usage (the comfort of browsing a list and picking a title to download shouldn't be underestimated) but with added services and value like Gabe himself has stated. And guess what? It's been damn successful.
That's not to say that Steam is a flawless platform, such a thing simply does not exist. But the issues that do occur are nearly always the same generic ones which have extensive help articles on their website, like the one described in OP.
Digital distribution is where the entire industry is headed, anyway. Content and game delivery via XBL and PSN on the consoles has been very successful as well, and combined with the sheer financial benefits and success of dedicated digital platforms I can't see a change in the trend.