Ok stop there. Sony actually has better server security than Microsoft. Nothing was even hacked. A bunch of smart idiots figured out a way to access an exploit used by devs for testing.
http://www.ps3trophies.org/news/news-3534-PSN-Restoration-Still-Uncertain--Exploit-Was-Apparently--Known-For-Years-.html
"Rebug is a custom firmware for PlayStation 3 that utilises system software patches to re-enable functionality normally only available through debug consoles. This enables legitimate developers to use placeholder credit card details to buy and download content from the PlayStation Store for testing purposes, but hackers exploited it to steal content, defrauding both Sony and the content creators in the process."
This is not what the hack was. Although this could be true, it is not the hack Sony has been referring to in its press releases. Their network WAS hacked, and Microsoft has yet to be. IIRC Microsoft's downtime back in December of 07 was scheduled maintenance and was not completely inaccessible.
As for Sony's security:
1. I read that information was being stolen from them back in February,
2. They did not have a Chief of Security (really Sony? Your hiring one now?)
3. They took 6 days to tell its customers (they must have had some knowledge of what was being taken, otherwise the whole network wouldn't have been shutdown so quickly)
4. This exploit was known (supposedly it was talked about on [censored])
5. User account details were unencrypted (CC info was supposedly)
6. Although Sony says no banks have reported unauthorized transactions, user comments have revealed some unauthorized transactions have taken place
7. They had information on its servers from 2007 that the hackers were able to easily access (referring to the SOE hack, which is separate from the PSN one I believe)
8. They have had the worst way of communicating with their customers and have failed on their deadlines. They still have no word on when it will be up (ignore the May 31st thing, another executive said that "it will be available as soon as possible, but their are no deadlines")
9. Their rewards program (at least the United States one, the European one seems to be good) is a joke. Offering 30 days of PlayStation Plus is like hanging candy in front of your customers face. It offers them something, lets them download some stuff for free, and to the unknowing, when the 30 days is up, that stuff is no longer playable unless they purchase Plus. It is simply a marketing stint they are proposing.
10. They got pissed off at the people who were pissed off for Sony removing a feature they promoted. When their system was compromised they decided to sue the hackers instead of work on their security, and only when they finally did get hacked did they start working on fixing things.
Now don't get me wrong, I think the hacker is just as much to blame, but Sony as a company, has lost me as a customer. I refuse to buy another one of their products now simply because I see the way they have handled things. Developers are losing money, customers are getting pissed off, and all they can say is "stuff will be back soon, sorry again".