Yeah, people definitely are entitled. Our society, and the companies that sell us stuff, have done a very good job convincing people that entertainment is important. Guess what, entertainment is NOT important.
My entertainment, your entertainment, anyone's entertainment, is NOT important enough to warrant any amount of anger or frustration. You are talking about sitting around and playing a video game, there are very few things on this planet that are any less important than this.
People need to realize that despite what the companies selling you things want you to believe, being entertained is not a priority, a right or a cause to fight for.
I'm pretty sure gaming is the only hobby where this phenomenon of 'entitlement' is thrown about, particularly by the stupid. They aren't giving me anything, I'm paying for it. It is absolutely fair to expect to equal treatment for a purchase. If anyone threw this kind of comment around in any other economic sphere, people would be rightly saying that egalitarianism in the market is a given, not something you might be treated to if you're lucky.
You also bring in the relevance of games into the context of global importance. Such a false comparison I have rarely seen.