[jess hughes]

you got er

[Jose ordaz]

i cant beleive bethesda made the release date near october or something.Its just really late

[CSar L]

Its one thing to not give a definite date of release when you are not sure of when/if you will be able to release a product. Its a totally different matter to do what Bethesda has been doing since announcing Dawnguard initially back in, what was it? May?

Anyone who has had even a little bit of responsibility in the running of a business that has to actively interact with customers knows a few cardinal rules when it comes to customer service; or should anyways:

* If you can't give specific info(either from lack of it or from adverse situations that will come from it), you give the customer SOMETHING. Preferably something that doesn't insult intelligence and at the same time conveys at least the impression that you have some sort of handle on what is going on.

* Keep the avenues of communication open as much as possible and make sure it is a 2-way street. Listen to the customer and even if you can do nothing for them at the moment, make them feel you are right there with them in the situation.

and most importantly

* There is NO bad information. You don't just tell a customer good news and then clam up when there is bad. Angry or not, a customer is going to remember if you were straight with them. Even if you lose a particular sale, if you play it straight with a customer they will remember it. And that is what gets you repeat business.


Bethesda hasn't had any definite dates that they could share with us(i truly doubt that, but meh...), fine. What they should not have done is clam up and hide behind some soccer hero's personal twitter page; with him dropping tidbits every now and then that were overtly laced with snark, indifference, and ofttimes flat-out rudeness, that essentially gave zero clue as to what the heck was going on.

Seriously, how many times would it take you walking up to the counter at business, having the attendant tell you to wait there every 5 min or so while he discussed soccer with a co-worker, and have said attendant get more hostile every time he told you to wait? I don't know about you, but it would only take a few cycles of this to get my back up and ask to speak to the manager.

But wait! Wonder of wonders! The attendant is the manager and you have no other recourse other than waiting ad nausea or giving up and leaving.

TESV: Skyrim made Bethesda the better part of a billion bucks($780 million gross, however its sliced up is still a bundle); its not too much to ask that SOMEONE can bam out a couple of sentences bi-weekly that gives the costumers some sense of where a current company endeavor is and in what direction it is going. Is it?

I don't think so.

And before i end this post, no. "PS3 HARD!!!11!!" is STILL not a valid defense. Its 2012, the PS3 is at the end of its prime life cycle as a console(going on 7 years at this point); you want to be a real multi-platform developer? Then frickin' BE a real multi-platform developer. And if you can't hack it, for whatever reason, don't bother.

very good post! thank you!

[Stephanie Nieves]

Even if Bethesda brings Dragonborn out for PS3, their still going to have an uproar. Their going to have to answer to why Dawnguard and Hearthfire aren't out on PS3 and I'm genuinely interested to see the excuse their going to make.

[Anthony Santillan]

Even if Bethesda brings Dragonborn out for PS3, their still going to have an uproar. Their going to have to answer to why Dawnguard and Hearthfire aren't out on PS3 and I'm genuinely interested to see the excuse their going to make.

What I'm worried about is what we've experienced with the Fallout titles. The vanilla game of Skyrim is still broken and hanging by a thread. Adding DLC to it will make it completely unplayable. What will happen then?

[scorpion972]

What I'm worried about is what we've experienced with the Fallout titles. The vanilla game of Skyrim is still broken and hanging by a thread. Adding DLC to it will make it completely unplayable. What will happen then?

They'll say they're "working on it".

[Genocidal Cry]

Too right. They will use that line until their new game is announced. Then the "we're working on it" line will be replaced by "all of our programmers have moved on to other projects."

I wonder what the sales will look like when/if it's released. I don't think many have their PSN accounts preloaded with money set aside specifically for Skyrim DLC, except of course for the few, the proud, the naive.
I think a majority of us will have a "wait and see" attitude. I refuse to spend money on something that will completely break my game....again.
I will read review sites and these forums for at least a month or two before I make my decision.

[e.Double]

Its one thing to not give a definite date of release when you are not sure of when/if you will be able to release a product. Its a totally different matter to do what Bethesda has been doing since announcing Dawnguard initially back in, what was it? May?

Anyone who has had even a little bit of responsibility in the running of a business that has to actively interact with customers knows a few cardinal rules when it comes to customer service; or should anyways:

* If you can't give specific info(either from lack of it or from adverse situations that will come from it), you give the customer SOMETHING. Preferably something that doesn't insult intelligence and at the same time conveys at least the impression that you have some sort of handle on what is going on.

* Keep the avenues of communication open as much as possible and make sure it is a 2-way street. Listen to the customer and even if you can do nothing for them at the moment, make them feel you are right there with them in the situation.

and most importantly

* There is NO bad information. You don't just tell a customer good news and then clam up when there is bad. Angry or not, a customer is going to remember if you were straight with them. Even if you lose a particular sale, if you play it straight with a customer they will remember it. And that is what gets you repeat business.


Bethesda hasn't had any definite dates that they could share with us(i truly doubt that, but meh...), fine. What they should not have done is clam up and hide behind some soccer hero's personal twitter page; with him dropping tidbits every now and then that were overtly laced with snark, indifference, and ofttimes flat-out rudeness, that essentially gave zero clue as to what the heck was going on.

Seriously, how many times would it take you walking up to the counter at business, having the attendant tell you to wait there every 5 min or so while he discussed soccer with a co-worker, and have said attendant get more hostile every time he told you to wait? I don't know about you, but it would only take a few cycles of this to get my back up and ask to speak to the manager.

But wait! Wonder of wonders! The attendant is the manager and you have no other recourse other than waiting ad nausea or giving up and leaving.

TESV: Skyrim made Bethesda the better part of a billion bucks($780 million gross, however its sliced up is still a bundle); its not too much to ask that SOMEONE can bam out a couple of sentences bi-weekly that gives the costumers some sense of where a current company endeavor is and in what direction it is going. Is it?

I don't think so.

And before i end this post, no. "PS3 HARD!!!11!!" is STILL not a valid defense. Its 2012, the PS3 is at the end of its prime life cycle as a console(going on 7 years at this point); you want to be a real multi-platform developer? Then frickin' BE a real multi-platform developer. And if you can't hack it, for whatever reason, don't bother.

Very well said.

[Mari martnez Martinez]

Do you guys think DG and HF should be at a discount or possibly free?

I mean I would be pissed if PS3 players would have to pay full price for all the BS that has come their way, and the fact that they've been treated like crap from the start, from lies, to extreme bugs, and very little communication. Also, the DLC has been out for the other platforms for months and if I'm not mistaken , XBOX had a sale for DG recently. I don't think making the PS3 players cough up full price would make Bethesda look any better.

[.X chantelle .x Smith]

Do you guys think DG and HF should be at a discount or possibly free?

I mean I would be pissed if PS3 players would have to pay full price for all the BS that has come their way, and the fact that they've been treated like crap from the start, from lies, to extreme bugs, and very little communication. Also, the DLC has been out for the other platforms for months and if I'm not mistaken , XBOX had a sale for DG recently. I don't think making the PS3 players cough up full price would make Bethesda look any better.

I'm going to be in the minority with this opinion, but i for one am not looking for any kind of discount.

$20(no, i have no desire to buy Sims-Skyrim) is laughable. I'd spend right at that if i were go out right now and see a movie; between the ticket, snacks, and gas. A movie that lasts 2 hours. The shortest run-through i've heard for DG is like 10 hours if you do nothing but grind the main quest. $20 seems like a bargain really.

No, allow me the chance to purchase DLC just like every other smoe who put up $60 bucks on 11/11/11 and i'll be fine and dandy. Only thing i'd actually like if the PS3 were to actually get DLC, would be an apology to all the Skyrim players for the smudge put on a great game. Regardless of platform.

[Toby Green]

Do you guys think DG and HF should be at a discount or possibly free?

I mean I would be pissed if PS3 players would have to pay full price for all the BS that has come their way, and the fact that they've been treated like crap from the start, from lies, to extreme bugs, and very little communication. Also, the DLC has been out for the other platforms for months and if I'm not mistaken , XBOX had a sale for DG recently. I don't think making the PS3 players cough up full price would make Bethesda look any better.

I agree with you, but it won't happen.

The last thing Bethesda wants to do is make 360 players cry. If PS3 users got even a $2 discount, the uproar from the 360 crowd would be huge. Bethesda will do what they always do. If DLC is released, it will be full price regardless if it makes the game completely unplayable or not. Bethesda has shown in the past and with the current situation that they don't think very highly of their paying PS3 customers. We won't get anything special from them that the other platforms do not get whether it be discounts, any kind of exclusive content, or as we've seen, "special attention." On the other hand, we have also seen that Bethesda does not feel bad about releasing content for the 360 or PC consoles that the PS3 will never get, but were teased with. For an example, just see Oblivion. The PS3 players were teased with doors that can never be opened, the Orrery, or roads that don't go anywhere, The Fighters Stronghold, among many others. PS3 owners didn't even get the joke known as horse armor for cryin' out loud. Let's just say we know which consoles Bethesda has the most love for and which one they view as a cheap way to get money out of svckers. If they truly cared, would they have continually ported their titles knowing the defects and problems it causes, or would they have tried to program specifically for the PS3 at least once? We have been shown that they would rather charge us full price for a cheap port than actually take some pride in their work and do things the right way.

[cosmo valerga]

I'm going to be in the minority with this opinion, but i for one am not looking for any kind of discount.

$20(no, i have no desire to buy Sims-Skyrim) is laughable. I'd spend right at that if i were go out right now and see a movie; between the ticket, snacks, and gas. A movie that lasts 2 hours. The shortest run-through i've heard for DG is like 10 hours if you do nothing but grind the main quest. $20 seems like a bargain really.

No, allow me the chance to purchase DLC just like every other smoe who put up $60 bucks on 11/11/11 and i'll be fine and dandy. Only thing i'd actually like if the PS3 were to actually get DLC, would be an apology to all the Skyrim players for the smudge put on a great game. Regardless of platform.

I don't think comparing the time it takes to complete something is a fair argument regarding the price and quality.

[Tarka]

I don't think comparing the time it takes to complete something is a fair argument regarding the price and quality.

Price and quality or very subjective my friend. Keep that in the forefront of your mind when you ask a question whose answers will be heavily qualified by definition.

Come down to entertainment for me. Videogames and movies are two different mediums to be sure, but ultimately they both serve the same goal imo. Which is to pass time enjoyably. Spend $20 to watch a 2 hr movie comfortably or spend $20 to explore an expansion in a game for 10+ hours? I'll skip my trek to the cineplex one week, and play with DG(theoretically of course) instead.

[Crystal Clarke]

@spiritreaver very well said! The big post earlier

[Danger Mouse]

Believe me PS3 players, you want Dawnguard for free...if you want it at all. This PC player is telling you that it is as bugged as a dog with fleas, including one gamebreaker that is on the long list of things that Bethesda are going to fix...or not. The latest 1.8 update has broken some pretty big things too. But yeah, the PS3 players have not been well treated, and that's shockingly bad.

[Emma Pennington]

My ambitions for Dawnguard have become nothing but a feeble hope, I think Bethesda may have taken a bribe from M$.

And that bribe worked, because altough I'm mad at Bethesda for there not releasing the expansion pack on PS3 I know despite this there games are still awsome and I'll keep buying them regardless neglect for PS3.

Instead If they never release the Dawnguard DLC (or if don't we get our own exlusive DLC as even Gamespot sugjested). I'll switch to PC for my Elderscrolls gaming. Not because I think i blame Bethesda, Sony, or Microsoft individually but I see how things work and it's not wise to buy an Elderscroll on PS3 and expect any expansion packs later on.

Of course I'm a patient fan, I'll still buy the next PS3 copy of TES if we get the expansion packs eventually but it would have to be by December or with the GOTY which ever comes last. I don't care if M$ bribery is what is leading me to this, don't care if it's Sonys faults or even Bethesdas stupidity, but I can see that PS3 isn't the favored console to buy a TES game.

[A Dardzz]

Hello TES fans I got an idea for a unique way to make a pettition/complaint letter to Bethesda regarding the lack of DLC.

The idea is I'll start with posting my complaints to Bethesda regarding the lack of Dawnguard and/or Hearthfire DlC for PS3 then somone quotes me and states there thoughts on the lack of DLC release for PS3, then we just keep quoting each other starting a chain showing each users concerns.

If the thread reachs post limit we mail it to Bethesda showing all of our thoughts on the matter combined into one post.

Rules.

Only one; don't quote another user if your just responding to another users post. if we do that we might end up just sending Bethesda a flame war.

Here's my complaint.

My ambitions for Dawnguard have become nothing but a feeble hope, I think Bethesda may have taken a bribe from M$.

And that bribe worked, because altough I'm mad at Bethesda for there not releasing the expansion pack on PS3 I know despite this there games are still awsome and I'll keep buying them regardless neglect for PS3.

Instead If they never release the Dawnguard DLC (or if don't we get our own exlusive DLC as even Gamespot sugjested). I'll switch to PC for my Elderscrolls gaming. Not because I think i blame Bethesda, Sony, or Microsoft individually but I see how things work and it's not wise to buy an Elderscroll on PS3 and expect any expansion packs later on.

Of course I'm a patient fan, I'll still buy the next PS3 copy of TES if we get the expansion packs eventually but it would have to be by December or with the GOTY which ever comes last. I don't care if M$ bribery is what is leading me to this, don't care if it's Sonys faults or even Bethesdas stupidity, but I can see that PS3 isn't the favored console to buy a TES game.

[Donatus Uwasomba]

Oh, look. Another PS3 owner tried to start a petition thread. Only to have it locked, and the poster pointed to the PS3 confinement thread.

Just shows how much they care about PS3 users. Out of the entirety of the forum, we have ONE thread.

[Antonio Gigliotta]

Oh, look. Another PS3 owner tried to start a petition thread. Only to have it locked, and the poster pointed to the PS3 confinement thread.

Just shows how much they care about PS3 users. Out of the entirety of the forum, we have ONE thread.

As far as quarantined areas go though, we do have quite a bit of leeway as long as we make even the barest attempt to stay on topic.

Its something right? ....right?

[SUck MYdIck]

No. If we go into bug, glitch, or update threads we usually get chewed out by the other users.

Anyways, this feels like a good representation of what could possibly happen to Bethesda on Monday.

http://www.youtube.com/watch?feature=player_embedded&v=8Qt95KUOX_8

[willow]

I'm going to be in the minority with this opinion, but i for one am not looking for any kind of discount.

$20(no, i have no desire to buy Sims-Skyrim) is laughable. I'd spend right at that if i were go out right now and see a movie; between the ticket, snacks, and gas. A movie that lasts 2 hours. The shortest run-through i've heard for DG is like 10 hours if you do nothing but grind the main quest. $20 seems like a bargain really.

No, allow me the chance to purchase DLC just like every other smoe who put up $60 bucks on 11/11/11 and i'll be fine and dandy. Only thing i'd actually like if the PS3 were to actually get DLC, would be an apology to all the Skyrim players for the smudge put on a great game. Regardless of platform.

I'm with Spiritreaver on this. Just give me DLC that works perfectly and I'm happy. If we get some kind of acknowledgement for having to wait almost a year for the stuff to be released then cool if not just give me product that works!

I'm still having to turn off my PS3 sometimes when Skyrim freezes and I can't get it unfrozen which svcks balls when you are trying to run down the side of a mountain.

[kevin ball]

Oh, look. Another PS3 owner tried to start a petition thread. Only to have it locked, and the poster pointed to the PS3 confinement thread.

Just shows how much they care about PS3 users. Out of the entirety of the forum, we have ONE thread.

Dude my idea can still work as long as we keep the letter in this thread.

Come on people quote my complaint and add your complaint to start a chain, we'll mail the collection of all our discontent to Bethesda at least then our complaints will go somewhere with a chance of somone looking at them.

I already mailed my own personal letter, but we need somthing to show the community agrees strongly enough to help make the letter.

[Chloe Yarnall]

Dude my idea can still work as long as we keep the letter in this thread.

Come on people quote my complaint and add your complaint to start a chain, we'll mail the collection of all our discontent to Bethesda at least then our complaints will go somewhere with a chance of somone looking at them.

I already mailed my own personal letter, but we need somthing to show the community agrees strongly enough to help make the letter.

That would work if they actually gave a crap about PS3 owners.

[Pants]

Anyone else planning on switching over to the dark side and getting the rim on xbox?

I've decided to do this. Shameless, I know, but I have no faith that DLC will ever come out on PS3, and I really wanna play it...

[Brad Johnson]

That would work if they actually gave a crap about PS3 owners.

*sigh* Your right, I guess it was kind of futile.

Did you ever consider that it wasn't just 30 day exlusivity M$ payed for? Maybe M$ went out of there way to pay Bethesda not to release DlC for the PS3 systems? Is this console war stuff, have we been sabataged by M$?