Well main reason possibly for no updates is, because they are still having issues with the PS3 system allot of companies have problems porting to the PS3 because it would more than likely cut into their profit margins to spend the excess work to completely port it. And if they gave you a definitive date or info if you didn't see it on that date at that microsecond you'd act like a pack of ravenous piranhas, their are reasons producers when they say "it will be delayed" won't give a timeframe as it just creates too many headaches if they do and it's still not ready then.
Its one thing to not give a definite date of release when you are not sure of when/if you will be able to release a product. Its a totally different matter to do what Bethesda has been doing since announcing Dawnguard initially back in, what was it? May?
Anyone who has had even a little bit of responsibility in the running of a business that has to actively interact with customers knows a few cardinal rules when it comes to customer service; or should anyways:
* If you can't give specific info(either from lack of it or from adverse situations that will come from it), you give the customer SOMETHING. Preferably something that doesn't insult intelligence and at the same time conveys at least the impression that you have some sort of handle on what is going on.
* Keep the avenues of communication open as much as possible and make sure it is a 2-way street. Listen to the customer and even if you can do nothing for them at the moment, make them feel you are right there with them in the situation.
and most importantly
* There is NO bad information. You don't just tell a customer good news and then clam up when there is bad. Angry or not, a customer is going to remember if you were straight with them. Even if you lose a particular sale, if you play it straight with a customer they will remember it. And that is what gets you repeat business.
Bethesda hasn't had any definite dates that they could share with us(i truly doubt that, but meh...), fine. What they should not have done is clam up and hide behind some soccer hero's personal twitter page; with him dropping tidbits every now and then that were overtly laced with snark, indifference, and ofttimes flat-out rudeness, that essentially gave zero clue as to what the heck was going on.
Seriously, how many times would it take you walking up to the counter at business, having the attendant tell you to wait there every 5 min or so while he discussed soccer with a co-worker, and have said attendant get more hostile every time he told you to wait? I don't know about you, but it would only take a few cycles of this to get my back up and ask to speak to the manager.
But wait! Wonder of wonders! The attendant
is the manager and you have no other recourse other than waiting ad nausea or giving up and leaving.
TESV: Skyrim made Bethesda the better part of a billion bucks($780 million gross, however its sliced up is still a bundle); its not too much to ask that SOMEONE can bam out a couple of sentences bi-weekly that gives the costumers some sense of where a current company endeavor is and in what direction it is going. Is it?
I don't think so.
And before i end this post, no. "PS3 HARD!!!11!!" is STILL not a valid defense. Its 2012, the PS3 is at the end of its prime life cycle as a console(going on 7 years at this point); you want to be a real multi-platform developer? Then frickin' BE a real multi-platform developer. And if you can't hack it, for whatever reason, don't bother.