» Sun Nov 18, 2012 6:33 pm
2 things I have to add.
1. I work in an industry that was recently affected by some substantial Federal legislation, and has since had to change a few of the ways we operate. One of these changes was a requirement to physically furnish a new piece of information and release it to all of our customers by a predetermined date. Like many in the industry, my specific company has failed to meet this date. We are not being penalized for this currently, as we are showing a "good faith effort" to comply (which, on a side note, I can say is truly the case), but our customers - especially those who were promised and expected this material, are understandably upset. I just left a meeting where our strategy in dealing with this was discussed. The only two options we are weighing are: 1. daily/weekly updates with progress reports on what issues are affecting what phase of implementation, or 2. providing a realistic, future date that we expect a resolution, with interim updates as needed if that date gets pushed, with another update on the arrival of that date - if it cannot be met.
Sitting in this meeting, I couldn't help but to consider the parallels between "my" situation, and that which Bethesda faces, and to further contemplate Bethesda's total lack of regard for its PS3 customers, as neither of the two tracks listed above were pursued, and instead we are being stonewalled. Just thought that was interesting.
2. At this point, I wonder if this could/should be considered a warranty situation. It is clear that a game feature, listed in the product manual (Downloadable Content) does not work. Per the same manual, we are instructed to file a warranty claim in these instances. Now, the warranty period stated is 90 days - however, this particular feature was not apparently malfunctional until after that 90 period expired (and unless new manuals are shipping with recent copies, which I doubt) this affects everyone who purchased their game since Friday, 7/13.
I have directly asked Bethesda if the consider each PS3 disc to be "defective" due to this issue, and what the recourse is in that case. I have received no reply. I would be interested to hear if someone from Bethesda, perhaps gstaff, would like to address this. I think it is a valid question of product quality and liability if phrased in this manner. If each disc is admittedly "defective" - wherein it cannot perform as guaranteed by warranty, would this not be grounds for a product recall and refund? To those discussing "costs" above, I can assure you that this is the costliest scenario facing Bethesda, yet it may be the most realistic. I would be interested to hear what Bethesda has to say regarding this unique warranty scenario. I would also wonder, if this is a case where Bethesda is relying on their exhibition of a "good faith effort" - to whom must they prove this? It would not be Sony, but rather a consumer protection, legislative, or other legal body that governs consumer laws, fraud, anti-trust and fair trade. I'd be interested as to what the potential details are surrounding that.
Lastly - excuse any typos, I'm writing from a phone.