To put it quite simply the argument for entitlement has been discussed before. The CK was stated to be released on or shortly after the game.
"Bethesda has a long history of supporting the modding community, and for good reason. It’s a science fact that mod tools make the world a better place: they make modders happy because they can mod, they make developers happy to see modders gaining experience, and they make fans happy to see an endless stream of content they can mess around with. So today we were pretty happy to finally confirm our plans to continue that support with Skyrim.
As Game Informer confirmed on Monday, Skyrim’s new engine has been dubbed the “Creation Engine.” Accompanying that engine will be the Creation Kit, our suite of level-building tools that we’ll be releasing to the community, much like the Elder Scrolls Construction Set for Morrowind and Oblivion.
The Kit was recently mentioned in the Game Informer article on the tech behind Skyrim. While we have nothing further to announce regarding the Kit at this time, give that article a read for more details on just how powerful these tools will be."
http://www.bethblog.com/index.php/2011/01/19/new-creation-kit-to-bring-modding-tools-to-skyrim/
So people have based their purchase upon this. This is akin to advertising a car, the manufacturer and dealer stating in the press that everyone who buys one will get a free tool kit to fit that specific car within a short time after buying it, then the company deciding not to bother. Case heard, found for the plaintif, case closed.
So there is no wriggling out of it, the CK is either released or, even without any further consideration of action, who here on these forums at the very least (and you can search google to see how many other people out there are asking where's my tool kit?) a lot of people will never buy from the company again or believe a single word claimed or advertised.
Now Bethesda arent going to shoot themselves in the foot, well I hope not, so its just a question of:
1. Why the delay and how long it will be.
2. Why no-one has seen it fit or neccesary to come into Bethesda's own forums and tell people what is happening and why. (And they are not too busy if Gstaff can find the time to blog the info)
I am impatient for the CK just like everyone, but there's no sense at all in us bickering amongst ourselves when we should be showing Bethesda that we are a united community and that customer service IS important.